Supplier Quality and Delivery Risk Management Lead

The Supplier Quality and Risk Management Lead is responsible for the SQRM operations and the specialists providing direct, on-site assessments at critical supplier manufacturing, distribution facilities and internal distribution centers supporting service and aftermarket parts. This role ensures suppliers consistently meet KPI’s, delivery performance to drive customer concentricity and customer satisfaction.

The position leads supplier audits, root cause analysis, permanent corrective actions of critical suppliers to improve supplier compliance, prevent repeat defects, protect field performance and ensure parts meet expectations. Lead cross-functional collaboration with Service Parts Operations, Engineering, Quality, Procurement, and Distribution teams to provide innovative solutions to minimize risk in parts availability.

Job responsibilities include but not limited to:

• Develop supplier process audits standards and lead supplier improvement and development programs.
• Establish close relationships with assigned suppliers and actively drive continuous improvement activities.
• Drive supplier corrective actions using 8D methodology.
• Monitor supplier performance metrics (VOR, BO, PD, material returns, delivery performance).
• Maintain supplier scorecards and conduct regular business reviews.
• Lead containment activities for supplier-related quality issues at internal distribution centers.
• Support new product launches and engineering changes.
• Collaborate with Purchasing, Engineering, Manufacturing, and Program Management.
• Escalate chronic supplier performance issues and support supplier development initiatives.
• Present supplier performance status to management and executive leadership both within and outside of supplier chain.
• Ensure compliance with service part specifications, appearance standards, and traceability requirements.
• Verify adherence to drawings, engineering change notices (CNs), and service part deviations.
• Audit packaging for damage prevention during storage and shipment.

Basic Qualifications: 

• Bachelor's degree in Engineering, Quality, Supply Chain, Logistics, or related degree
• 5+ years of work experience in Quality, Warranty, Supplier Quality, Engineering, Manufacturing, or related field
• Ability to travel up to 60%
• Strong understanding of service parts packaging, labeling, and traceability requirements
• Experience with PPAP, control plans, FMEA, and engineering change management
• Ability to read and interpret technical drawings and specifications
• Proficiency in structured problem-solving methodologies (8D, DMAIC)
• Knowledge of ERP systems and supplier quality reporting tools
• Strong On-site Leadership presence
• Excellent organization, written and oral communication skills
• Business process optimization experience 
• Experience analyzing quality aspects of any process or operation
• Ability to organize and communicate problem solving techniques into visual displays and presentations for all levels of the organization
• Ability to work in small teams with both leadership and operational level team members
• Proficient with Teams, Outlook and other Microsoft Applications, PowerPoint, and Excel 

Preferred Qualifications 

• Master’s Degree
• Knowledge in different processes in Automotive
• GD&T Knowledge
• Strong Conflict Resolution Skills
• Certification in project management and data analytics
• Previous experience collaborating with suppliers