Technical Sales Support Representative I

Do you have experience in HVAC, construction, hearth, plumbing, electrical, or another skilled trade?

Looking to get out of the field without leaving your technical expertise behind? This could be the career move you've been waiting for.

Woodland Direct is looking for a Technical Sales Support Representative I to help customers, contractors, and our sales team with product selection, installation questions, troubleshooting, and technical support for our hearth products.

No hearth experience? No problem.

We'll teach you the hearth industry. What we're looking for is someone with strong mechanical aptitude, technical curiosity, and a passion for helping people solve problems.

What You'll Do

• Provide technical support before and after the sale.
• Assist customers with installation, troubleshooting, and product application questions.
• Support the Sales and Customer Service teams with technical expertise.
• Resolve escalated customer concerns while delivering exceptional service.
• Become a product expert in assigned hearth product categories.
• Meet individual service goals and follow up to ensure successful customer outcomes.

What We're Looking For

You may have experience in:

• HVAC
• Hearth installation or service
• Construction
• Plumbing
• Electrical
• Mechanical repair
• Building products
• Technical customer support
• Any role requiring mechanical troubleshooting

Qualifications

• Strong mechanical aptitude and problem-solving skills.
• Excellent communication and customer service skills.
• Comfortable learning technical product information.
• Basic computer proficiency and the ability to work within CRM and business systems.
• Ability to type 30+ WPM (50+ WPM preferred).
• High school diploma or equivalent required; college degree preferred.
• Experience in HVAC, construction, hearth, or a related technical field strongly preferred.
• Willingness to begin working toward National Fireplace Institute (NFI) certification. Woodland Direct provides the training and support needed to earn certification.

Why Woodland Direct?

Join the nation's largest team of NFI-certified professionals and build a career in the growing hearth industry. You'll receive paid technical training, NFI certification support, competitive pay, comprehensive benefits, and opportunities for advancement-all while working alongside a team that is passionate about helping customers create places where people gather.

Location: Auburn Hills, MI (Hybrid)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Auburn Hills, MI 48326