BDC Sales Representative - Allen Turner Automotive

Job DetailsJob Location: ALLEN TURNER CHEVROLET-CADILLAC OF AU - Auburn, AL 36830Salary Range: $3,500.00 - $4,000.00 Base+Commission/month  Position Summary: The BDC Sales Representative is responsible for handling inbound and outbound customer calls and internet inquiries with the goal of setting appointments and generating sales opportunities. This position plays a key role in the dealership’s lead management process and customer experience, functioning in a fast-paced, call center-style environment. The ideal candidate is energetic, customer-focused, and goal-driven. Key Responsibilities: Respond promptly to inbound calls, internet leads, and other inquiries from potential customers via phone calls, emails and/or texts Make outbound calls to follow up with unsold leads, previous customers, service clients, and targeted marketing lists Set confirmed appointments for the sales team while tracking all interactions within the CRM Use scripts and proven techniques to engage customers, overcome objections, and generate interest Provide a professional and friendly experience to every caller while educating them on current offers, vehicle availability, and dealership services Maintain detailed records of all interactions and follow-ups in the CRM system Meet or exceed daily, weekly, and monthly call and appointment-setting goals Participate in ongoing training and coaching sessions to improve phone skills and performance Maintain confidentiality of customer information and dealership records Assist with other BDC or dealership tasks as needed to support business objectives Perform other duties to support overall dealership success QualificationsQualifications & Experience Previous experience in a BDC, call center, customer service, or phone-based sales role preferred Excellent verbal and written communication skills across phone, email, and text Self-motivated, goal-oriented, and persistent in follow-up Strong organizational and time management abilities Comfortable with CRM systems, texting platforms, and basic office software Professional, team-oriented attitude with a desire to grow Automotive experience is a plus, but not required Must be able to pass pre-employment background check, Motor Vehicle Record (MVR) check, and drug screening Work Conditions & Physical Requirements Call center-style office environment within a dealership Scheduled for 40 hours per week within standard business hours, with varied shifts and rotating Saturdays; occasional extended hours may be required Primarily sedentary work with prolonged sitting and computer use Manual dexterity for data entry and office equipment Occasionally required to lift or move office supplies or records weighing up to 25 lbs Technology & Tools Customer Relationship Management (CRM) system Texting/email software integrated with dealership tools Phone systems, headset, Microsoft Office Suite (Excel, Outlook, Word) Compliance and Confidentiality Statement This role requires maintaining strict confidentiality when handling customer data, communications, and dealership records.