End User Support Engineer (Exercises, VDI and Endpoints) for NATO with security clearance

Do you want end-user support work where the deadline is a live exercise rather than a ticket queue?

You will prepare, configure and deploy the end-user kit that Allied exercises actually run on, at a NATO CIS support unit in Bydgoszcz. Two people are being taken on for this, so you will not be carrying it alone.

What you will be doing

• Reimaging and configuring workstations and laptops to the approved baselines
• Running the approved update and patching activities to schedule
• Administering user accounts and access rights from authorised requests

• Preparing, deploying and recovering CIS equipment for exercises and operational activities
• Keeping complete, accurate and auditable records of everything you perform
• Supporting other CIS service areas on the unit where the work touches endpoints

What you will need

• Real end-user IT support experience — desktops, laptops, peripherals — in an enterprise or operational environment
• Device setup, reimaging and software installation as routine work, and hands-on time in a VDI environment
• Good working knowledge of Windows, plus basic networking: IP addressing, connectivity checks, Wi-Fi and LAN faults

• Comfort working to documented procedures and checklists, and logging your work in a ticketing or ITSM system
• English to C1 or strong B2 (STANAG 6001 Level 3)

Two things worth knowing before you apply

• This is fully on-site in Bydgoszcz. No travel outside Poland is required, but no remote days either.
• Exercise periods mean extended hours. If you like a predictable 9-to-5 every week of the year, this is not it.

Practical detail

• Contract engagement, base period 1 October to 31 December 2026, with options for 2027 and 2028
• An active security clearance is required for this role

Your CV may not be up to date — that is not a problem, send me whatever you have and I will come back to you either way.