Family Support Center Coordinator

JOB SUMMARY

Under general direction, the Family Support Center Coordinator is responsible for managing and maintaining Family Support Center facilities, ensuring a safe and healthy place to gather; coordinating and scheduling clean and sober events such as group meetings, family gatherings and other gatherings to promote continued recovery; providing guidance as to available resources and providing participant transportation, when needed, in support of the recovery process.

MAJOR TASKS AND RESPONSIBILITIES

This list is intended only to illustrate the various types of work that may be performed.  The omission of specific statements does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

1. Oversees and manages Family Support Center (FSC) buildings and property.

2. Coordinates and schedules direct requests for building use; oversees events to verify no alcohol or drugs are present.

3. Maintains a schedule of events and coordinates services.

4. Coordinates program-sponsored events; provides information to the community on activities via fliers and other communications media. Encourages and supports cultural activities and events.

5. Documents participant contact, as needed, including participant-related activities and follow-up contact.

6. Leads individual and group discussions with a focus on life skills and independent living.

7. Provides conflict resolution, mediation and crisis intervention assistance.

8. Monitors and ensures participants abide by program rules, guidelines, policies and procedures; takes appropriate action when necessary.

9. Informs participants of available services and assists participants to obtain appropriate service providers or community resources; assists participants by filling out forms and applications and advocating or intervening on their behalf, if requested.

10. Provides and facilitates supportive conversations – listens to concerns and offers suggested solutions and/or resources, when appropriate.

11. Consistently maintains confidentiality in regards to all participant information.

12. Is in attendance when scheduled, and on time, and demonstrates reliable and consistent attendance, ability to work a flexible schedule including evenings, nights, weekends and on-call.

13. Travels to and from work-related events as required; attends scheduled meetings, trainings and events including interdepartmental meetings with other Tribal programs, as appropriate.

14. Adheres to safety policies and procedures; ensures safety of participants, staff and facility through random and routine inspection.

15. Responds to emergencies calmly and professionally; participates in filing incident reports, when appropriate, and forwards them to the supervisor in a timely manner.

16. Proactively communicates with supervisor regarding any unusual circumstances concerning staff or the program in general.

17. Participates in providing information to Tribal programs and the community about FSC activities and program opportunities; organizes and participates in community events.

18. Represents the FSC in a positive and professional manner when interacting with participants and the community.

19. Ensures actions and decisions are in the Tribe’s best interests, including, but not limited to, ensuring they are consistent with the Tribe’s commitment to the well-being of its members.

20. Because of the Tribe’s commitment to community service and the wellbeing of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities.

EDUCATION - EXPERIENCE AND TRAINING FOR POSITION

Required: 

• Graduation from high school or equivalent.
• No substance abuse for the last two (2) years.
• A valid Washington State driver’s license is required at time of appointment.
• Current CPR training or ability to take and pass CPR class before end of probationary period.
• Must pass pre-employment, urinalysis testing and criminal background check.

Preferred:

• Six (6) months of related experience in the Muckleshoot community.

SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED FOR POSITION

Knowledge of:

• Chemical dependency, mental health and social service resources including 12-step and other recovery programs.
• Outreach services, prevention services and sober support services.
• Group dynamics and meeting management.
• Tribal communities’ social, legal, and political structure.
• Applicable laws, rules, regulations and/or policies and procedures.

Skill in:

• Maintaining a high level of confidentiality.
• Advocacy and empowerment.
• Creating and sustaining an environment which supports accountability.
• Exercising initiative, discretion, and judgment in making decisions, weighing the relative costs and benefits of potential actions.
• Listening, creating a safe environment where participants feel comfortable to share.
• Utilizing problem-solving techniques to assist participants in their continued recovery.
• Establishing effective working relationships with diverse groups and individuals in a manner which shows sensitivity, tact, and professionalism.
• Communicating information and ideas clearly, positively, sensitively and concisely in both written and verbal forums.
• Scheduling, documenting and providing access to information on a timely basis.
• Organizing multiple tasks and priorities as well as utilizing effective time management skills.
• Conflict management, mediation and resolution; interpersonal and human relations and negotiation.
• Complying with ethical standards and professional codes of conduct.
• Interpreting administrative guidelines and applying them to the work situation.
• Maintaining efficient and effective financial systems and procedures.
• Operating a personal computer, including applicable software and office equipment.

PHYSICAL REQUIREMENTS

The physical requirements described herein are representative of those that must be met to successfully perform the essential duties of this job.

Regularly required to use hands to finger, handle or feel and talk or hear.  Frequently required to walk, sit, stand and reach with hands and arms.  Frequently required to lift and/or move up to 25 pounds.  Frequently required to stand for sustained periods of time.  Regularly required to verbally express or exchange ideas or important instructions accurately, loudly, or quickly.  Regularly required ability to receive detailed information through oral communication, and to make fine discrimination in sound.

Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.  Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing a significant safety threat to self or others.  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification, and not an exhaustive list of all responsibilities, duties, and/or skills required of all personnel as classified.

Licenses or Certifications Required