Customer Service Representative I

JOB SUMMARY

This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.

Ideal candidates are enthusiastic, adaptable, and eager to contribute to a dynamic and customer-focused environment. Training and development opportunities are provided to help representatives build the necessary skills for long-term success in the organization.

LEVELS

ONE: Entry level administrative and sales support associated with Customer Service including and not limited to: order entry, call sheets, delivery tracking, etc.

RESPONSIBILITIES

As the first point of contact, the representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.

• Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports, supports new customer onboarding, etc.
• Answer general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues
• Developing a comprehensive understanding of the organization’s products and services and utilize this knowledge  to support customer needs
• Participate in ongoing training and development opportunities to build customer service skills and enhance performance
• Embrace training and development opportunities to build skills and enhance performance.
• Stay adaptable in a dynamic, customer-focused environment to meet changing demands.
• Perform other duties as directed by Supervisor.

EDUCATION

High school diploma or equivalent.

EXPERIENCE

1 year prior outside foodservice sales coordination or customer support experience

Preferred: Previous call center experience

SKILLS

Strong verbal and written communication skills and the ability to present information clearly and professionally.

Able to work in a fast pace environment

Problem solving proficiency: Resourcefulness in finding solutions and managing challenges

Attention to detail and ability to manage multiple tasks simultaneously.

Eagerness to develop a solid understanding of company products and services

Resilience in handling changing priorities or unexpected situations

Ability to sit and work at a PC for extended periods

Enthusiastic and motivated approach to delivering exceptional service.

Basic computer skills, including proficiency in common office applications.

Proactive in contributing to personal growth and organizational success.