Serves as a receptionist, handling clerical tasks and maintaining significant public interaction. Ensure adherence to hospital policies, procedures, and regulatory requirements related to quality assurance, safety, environment, infection control, and accreditation standards.
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Essential Duties and Responsibilities:
- Manage incoming telephone calls and route them appropriately.
- Accurately record and distribute messages for hospital staff.
- Organize and distribute mail to designated slots.
- Welcome visitors, assess their needs, and provide appropriate direction.
- Address inquiries in compliance with hospital policies on patient and proprietary information release.
- Perform admissions and pre-screening of patients, ensuring the accuracy of information.
- Prepare and complete patient consent forms, verify health insurance coverage, and scan cards into electronic medical records (EMR).
- Update patient EMR for step-downs, transfers, and program changes.
- Execute other assigned duties.
Knowledge and Job Skills:
- Proper and efficient operation of switchboard and paging equipment.
- Excellent oral and written communication skills.
- Knowledge of Hospital departments and their function.
- Knowledge of Hospital policies governing the release of patient and proprietary information.
Position Requirements:
Education: High school diploma or recognized equivalent (GED) required.
Experience: One-year experience in a customer service position required. Hospital experience preferred.
Please take note to the schedule below:
PT every other weekendÂ
4pm-11pm
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