Description

Customer Service Representative (CSR) – Bailey’s | Augusta, GA

High Energy. Detail-oriented. Driven to Book the Call.

Bailey’s is growing, and we’re looking for a Customer Service Representative who brings strong phone energy, follows process, and takes ownership of every customer interaction.

This role is more than answering phones — it’s about converting calls into booked appointments, following up proactively, and delivering a consistent, professional customer experience every time.

If you thrive in a structured environment, can confidently follow a script, and love the challenge of hitting daily booking goals, we want to talk to you.

Requirements

What You’ll Do as our next CSR:

Answer inbound calls with enthusiasm and professionalism
Follow a proven call script to ensure consistency and maximize booking rates
Book service calls accurately and efficiently
Make outbound follow-up calls on unscheduled estimates, memberships, and service opportunities
Proactively work call lists to generate additional appointments
Enter accurate notes and customer details into Service Titan
Maintain a positive, team-focused attitude in a fast-paced environment

What We’re Looking For in our next CSR:

Strong phone presence and high energy
Ability to confidently follow a script and handle objections
Driven to book calls and hit daily/weekly goals
Proactive — you don’t wait to be told what to do
Excellent communication and listening skills
Organized and detail-oriented
Comfortable working in a structured, performance-based environment
Home services or call center experience preferred

What We Offer

Competitive hourly pay- $16 an hour to start
Medical, dental, and vision insurance
401(k) with company match
Paid time off
Paid holidays + 2 floating holidays
Growth opportunities within a growing company
Supportive leadership and training

If you bring the energy, follow the process, and are motivated to win every call — Bailey’s is the place for you. Apply today.

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