If you enjoy helping people, solving complex problems, and working in a supportive team environment, we encourage you to apply! We’re looking for a detail-oriented Account Representative to provide dedicated support to employers, members, and beneficiaries regarding life insurance and survivor benefits. In this role, you’ll be a trusted resource—researching, analyzing, and clearly explaining benefit information to a wide range of audiences.

What You’ll Do

Provide dedicated support to employers, members, and beneficiaries regarding life insurance and survivor benefits
Apply knowledge of survivor services statutes and regulations to research and analyze benefit eligibility
Communicate complex information clearly through phone, written correspondence, and in-person interactions
Ensure accurate billing and premium payments
Determine member status and group life insurance eligibility
Verify the accuracy of financial and written information before distribution
Collaborate with team members to ensure timely and accurate service

What Helps You Succeed

Strong attention to detail and accuracy
Effective communication and listening skills
Ability to analyze information and explain it clearly
A collaborative, member-centric approach

QUALIFICATIONS:

Minimum qualifications:

High School Diploma plus 4 years of related experience

Preferred qualification:

Associate degree in business, finance, customer service or other related field.

Salary: Begins at $43,659 if annualized.

Benefits: We offer an outstanding benefit package including: 13 Paid Holidays, Health Insurance, Dental Insurance (fully paid), Vision Care, Life Insurance, Defined Benefit Pension Plan, Deferred Compensation Plan, substantial Tuition Reimbursement, Parental leave, Generous Vacation and Sick Leave. Eligible for a hybrid work schedule after a successful probationary period.

M-F 7:30am to 4pm or 8am-4:30pm
40hours per week/80 hours per pay period

Learn more about this Employer on their Career Site

Customer Service Representative