Front Office Staff Float Position

RESPONSIBILITIES:

1. Assist clinical, medical, and case management staff as necessary
2. Responsible for Release of Information paper flow and Electronic Medical Records (EMR) data entry
3. Responsible for obtaining information for first time clients (intakes), and updating all current client information 
4. Responsible for 30-Day Discharge Letters, and assisting with client transfers
5. Responsible for printing daily schedules and distributing to appropriate staff 
6. Responsible for checking clients in and out 
7. Responsible for scheduling appointments, collecting fees at time of check in, answering multiple phone lines, taking messages, transferring calls, sending Nurse Notes, and making daily reminder calls
8. Responsible for completing the weekly deposit
9. Filing and maintaining the supply of all materials for daily functioning, and the ordering of all office supplies and maintenance of office equipment
10. Regular and predictable attendance is required. 
11. Other duties as assigned by supervisor(s)

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is exposed to a typical office environment and interactions with many different people. 

Individuals must be able to:

• Read, write, speak, and communicate in English fluently. Regularly required to talk and hear.
• Regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls, and reach with hands and arms; lift or move up to 20 pounds.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Utilize technology proficiently: including Microsoft Word & Excel software, an EMR system, internet browser, e-mail, multi-line phones, voicemail, document scanner, copy, & fax machines.
• Exhibit proficiency in math functions (adding, subtracting, multiplying, dividing, and percentages).

Minimum Qualifications:

High School Diploma or GED, and experience that provides the required knowledge, skills, and abilities   

Personal:

• Detail Oriented 
• Good inter-personal skills
• Can handle multiple tasks with constant interruption, while remaining patient
• Remain calm and professional when addressing clients, and those in crisis 
• Team player with a willing-to-learn attitude
• Remain aware of activities of office, while at the same time retaining confidentiality policy
• Pass a criminal background and driver’s license check to the satisfaction of SCMH

This description is intended to describe the essential job functions, general supplemental functions, and the essential requirements for the performance of this job.  It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add to or change the duties at any time.  SCMHCC is an Equal Opportunity Employer.