Job DetailsJob Location: Augusta, ME 04332-5659Salary Range: $20.00 - $22.00 HourlyAre you passionate about delivering exceptional customer service and helping people reach their financial goals? We're seeking a Member Experience Specialist II to join our high-volume Augusta Branch, where you'll build meaningful member relationships, support daily branch operations, and thrive in a collaborative team environment. In this role, you'll build strong member relationships, process financial transactions, identify financial needs, recommend products and services, and serve as a resource for team members. You'll also assist with branch operations, cash management, fraud prevention, and assisting with training newer staff. What You'll Do Process deposits, withdrawals, loan payments, and other transactions Provide personalized solutions that support members' financial well-being Educate members on Credit Union products and services Assist with fraud prevention and account research Support and train Member Experience Specialist team members Participate in community outreach and branch initiatives QualificationsWhat We're Looking For Experience in customer service, banking, credit unions, financial services, or cash-handling environments Strong communication and relationship-building skills Ability to multitask while maintaining accuracy and attention to detail A passion for helping others and delivering exceptional service Previous teller or credit union experience preferred Compensation: 20/hr-22/hr depending on experience. Benefits of Employment with Maine State Credit Union: In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team. We are also proud of the benefits we offer: Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97% HSA – generous employer contribution Employer funded HRA Employer-subsidized Dental and Vision Insurance 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance Accident Insurance Competitive wages, and annual evaluations with compensation adjustments Generous 401(k) employer match, plus annual discretionary contribution Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays Education reimbursement - up to $5,000 annually for undergraduate Opportunities to volunteer in our local communities 100% Employer Paid EAP which includes 6 free mental health sessions Wellness Reimbursement of up to $150 If you're looking for an opportunity to grow your career with a community-focused organization that values service, teamwork, and member relationships, we'd love to hear from you! Apply today and help create exceptional member experiences at our Augusta Branch!

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