Plan Administration Associate

Help Maine's public employees make the most of their retirement benefits.

MainePERS is seeking a Plan Administration Associate to support the administration of our Defined Benefit (DB), Deferred Compensation, and Defined Contribution (DC) Programs, including the PLD and MaineSTART Plans.

This is an opportunity for someone who enjoys researching, problem-solving, working with people, and ensuring the details are right. In this role, you'll serve as a resource to members, employers, and staff by answering questions, interpreting plan provisions, determining eligibility, and ensuring retirement plan transactions and documentation are accurate and compliant.

What You'll Do

• Research and respond to member and employer inquiries regarding plan provisions, participation, eligibility, and distributions.
• Determine eligibility for plan participation and distributions and process rollovers and other plan transactions.
• Review and maintain plan documentation to ensure it is accurate, complete, compliant, and properly recorded.
• Serve as a resource to staff, members, and employers by interpreting plan provisions and providing accurate information.
• Maintain daily plan administration operations in the absence of the Plan Administrator.
• Prepare documentation and materials for current and prospective PLD employers.
• Coordinate employer and member meetings for the Plan Administrator, ensuring information and materials are prepared in advance.
• Represent MainePERS at benefit fairs, conferences, and other outreach events.
• Use system software and related tools to complete work accurately, efficiently, and within established timeframes.

What We're Looking For

The ideal candidate is someone who:

• Enjoys helping people and solving problems.
• Can research information, interpret policies and plan provisions, and apply them accurately.
• Has strong attention to detail and takes pride in accurate, timely work.
• Can manage multiple priorities and follow through on commitments.
• Communicates clearly and professionally with members, employers, and colleagues.
• Can work independently while knowing when to seek guidance on complex issues.
• Is comfortable learning and using computer systems and administrative tools.
• Represents MainePERS professionally when working with members, employers, and the public.

Why This Work Matters

The work you do directly impacts the retirement benefits of Maine's public employees. Whether you're helping a member understand their options, assisting an employer with plan administration, or ensuring a transaction is processed correctly, your work helps provide the accurate and dependable service our members count on.

If you're detail-oriented, enjoy helping others, and want meaningful work that makes a difference in people's financial futures, we encourage you to apply.

QUALIFICATIONS:

Minimum qualifications:

• High school diploma or equivalent plus four (4) years of responsible, self-directed work experience that demonstrates excellent customer service, research, and analysis, computational, computer skills and the ability to work under limited supervision.
• Proficient in MS Office suite
• Ability to travel within the state; valid driver’s license and maintenance of a good driving record. 

Preferred qualifications: 

• Post-secondary degree plus two (2) years related work experience.

Salary: Begins at $53,580 if annualized

Benefits: We offer an outstanding benefit package including: 

• Work-Life Balance – 13 paid holidays, eligible to accrue 2+ weeks of vacation leave annually, 12 days of sick leave, and up to 4 days of personal leave days..
• Health Insurance Coverage – MainePERS pays for 65%-90% of health insurance based on the employee’s annual salary and coverage level (dependent or employee)
• Dental Insurance –100%employer for employees and their dependents
• Vision Insurance – Employee paid
• Retirement Plans, MainePERS Contribution to your Pension, Deferred Compensation, Wellness Reimbursement ($300), Flexible Spending Accounts, Public Service Student Loan Forgiveness, and  Parental leave