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JOB SUMMARY
Entry level management position that assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service.
CANDIDATE PROFILE
Education and Experience
ā¢ High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Department Operations and Inventories
ā¢ Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
ā¢ Maintains attendance log for banquet employees.
ā¢ Maintains and enforces established sanitation levels.
ā¢ Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
ā¢ Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
ā¢ Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
ā¢ Uses banquet beverage āUseā records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
ā¢ Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
ā¢ Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.
Participating in and Assisting in Leading Banquet Teams
ā¢ Attends and participates in all pertinent meetings.
ā¢ Leads shifts and actively participates in the servicing of events.
ā¢ Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
Providing and Ensuring Exceptional Customer Service
ā¢ Sets a positive example for guest relations.
ā¢ Interacts with guests to obtain feedback on product quality and service levels.
ā¢ Responds to and handles guest problems and complaints.
ā¢ Empowers employees to provide excellent customer service.
ā¢ Strives to improve service performance.
Conducting Human Resources Activities
ā¢ Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
ā¢ Ensures employees understand expectations and parameters.
ā¢ Observes service behaviors of employees and provides feedback to individuals.
ā¢ Reviews comment cards and guest satisfaction results with employees.
ā¢ Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Weāre proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click hereĀ to learn more.
Why have less when you can have MORE ā all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotelāoffering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,ā beginĀ your purpose,Ā belongĀ to an amazing globalāĀ team, andĀ becomeĀ the best version of you.
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