Customer Service Representative I

Job DetailsJob Location: Aurora Office - Aurora, OH 44202Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceThe Customer Service Representative I is responsible for answering incoming calls from sales representatives, C & I distributors, retail customers, consumers as well as end users to provide product, service and warranty information along with sales support.  The representative will resolve product and/or service problems in order to satisfy the customers’ needs.    Essential Duties Actively support the company’s culture and business mission by always putting TCP’s people and its customers first. Provide order information with regards to inventory status; order status, delivery status to sales representatives, customers/consumers. Answer technical questions with regards to product. Resolve product or service problems by clarifying customer’s complaint. Determine cause, explain best solution, expedite correction or adjustment and follow up to ensure resolution. Contribute to the team effort by accomplishing duties and tasks as needed and on time. Work with area sales managers to meet the goals of the team. Work with shipping to expedite orders. Enters orders as needed or assigned. Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly. Other responsibilities or projects assigned by manager Qualifications 1-2 years prior experience in a customer service role with a proven track record in customer satisfaction Background in lighting or electrical knowledge a plus. Excellent follow-up skills Strong organizational skills Must be proficient on keyboard and with Microsoft computer applications Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance Strong interpersonal, verbal and written communication skills.   Skills, Knowledge and Abilities (SKAs) Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Actively looking for ways to help people. Understanding the implications of new information for both current and future problem-solving and decision-making. Communicating effectively in writing as appropriate for the needs of the audience. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to work in a fast paced environment and multi-task. Strong attention to detail with the ability to plan, organize and prioritize. Strong initiative, problem analysis and problem solving skills. Computer proficient with Excel, Word, OnBase and Internet search. Flexibility – assignments, processes, and procedures can change as the business needs change. Able to work as part of a team, shares knowledge as needed and has the ability to work effectively together on the team to achieve departmental/organizational goals.   Education/Training Associate Degree preferred   Physical/Environmental Sitting for long periods of time, completing tasks using a computer and other office equipment. Position requires frequent talking, hearing, and vision with occasional standing, walking and reaching. May require lifting up to 10 lbs. Job position responsibilities are generally performed in a business office environment with computers, printers and phones.     Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.