Library Assistant I

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Position Description:

The Library Assistant I has a primary responsibility to provide library services to patrons at the Health Sciences Kornhauser Library public service desk. The assistant will interact directly with patrons and aid in accessing research databases and online information tools. This position will also manage inquiries at the public service desk via email and telephone, issue library cards, instruct in-person patrons in the use of computers, scanners, and photocopiers, and ensure library equipment is in proper working order. This position also has the responsibility to keep accurate patron records, train and assist 6 to 8 student assistants and provide interlibrary loan services. This position will work Tuesday through Friday from 10am – 6pm, rotating Saturdays 9:45am – 6pm, and may require working occasional late evenings. 

Essential Duties and Responsibilities

• Administer departmental services, which includes but is not limited to: interpret library policies when receiving and responding to patron questions and concerns, direct patrons to appropriate information sources, and makes decisions regarding borrower eligibility.

• Communicate with other libraries via phone and email regarding bibliographic, shipping, and other problems with interlibrary loan requests and materials.

• Process interlibrary loan borrowing and lending requests received via OCLC, ILLiad, and other resource sharing systems.

• Assist in maintaining library patron address records.

• Collaborate with the Student Supervisor to provide guidance and direction to student personnel in the absence of the supervisor to ensure proper desk coverage.

Preferred Qualifications

• One year of college study in liberal arts, business, computer/information science or related field.

• Experience using Illiad or other bibliographic management or resource sharing systems, WorldShare Management System (WMS), and/or PubMed.

Competencies

• Bibliographic searching - Able to read reference materials and obtain information. Prepare letters and/or reports, follow policies and procedures. Able to operate various standard office machines.

• Flexible – Ability to adapt as needed for the good of the department or organization.

• Service Excellence – Responsive, able to communicate processes to patrons, and capable of providing timely accurate information.

• Organized – Manage time effectively and keep tasks appropriately prioritized.

• Critical Thinking – Ability to think through issues and identify appropriate options.

• Work Ethic – Motivated, diligent, industrious, and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency.

• Interpersonal – Able to build effective, strong working relationships with the general public, employees, colleagues, and management through trust, communication, and credibility.

• Teamwork – Ability to work with, serve, help, lead, and mentor others, take directions from colleagues and team members in the interest of moving processes and programs forward to the desired outcome.

• Understands the need to assist customers in navigating the library’s offerings.

• Stay current with new or changing programs and services by reading internal publications and frequently checking the library’s website.

Target Compensation $16.93/hour

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208.

If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.