Job Title: LIGHT-House Case Manager

Ministry: LIGHT-House

Reports to: LIGHT-House Program Director

FLSA Status: Exempt

Pay: $44,000 - 48,000

ORGANIZATIONAL BACKGROUND

At Hesed House, saving the world isn’t a flight of fancy – it drives us in every action we take. We truly believe we are going to end homelessness. For us, serving one’s neighbor – particularly poor, oppressed, marginalized, victimized, disinherited neighbors – is both a calling and an obligation that we tackle head on each and every day.

SUMMARY

The LIGHT-House Program is part of Hesed House’s supportive housing ministry and serves individuals and families who are transitioning from homelessness toward stability and independence. The LIGHT-House Case Manager provides ongoing supportive case management, helping participants set and achieve goals related to housing, employment, health, and overall self-sufficiency. This role involves coordinating services, offering guidance, and connecting participants to community resources that promote long-term success. As part of Hesed House’s mission to end homelessness—one person, one family at a time—the LIGHT-House Program provides a safe, stable living environment and individualized support that empowers residents to rebuild their lives and sustain permanent housing.

PRIMARY DUTIES AND RESPONSIBLITIES

Responsible for maintaining the safety and security of the participants and the unit.
Must exhibit professional conduct within the work environment by demonstrating tact, diplomacy and a professional image, maintain confidentiality and not fraternize with residents and/or guests.
Establishes goals with the program participants and potential participants, provides case management, counseling, records case notes, and effectively tracks progress using SP5.
Provides tools and services necessary for the participants to achieve goals and advocates for the participant when needed.
Actively engages participant in community activities and teaches participant life skills essential to their well-being.
Responsible for connecting the participant to community resources and outside services.
Carries out duties and responsibilities in a timely and indiscriminate manner.
Responsible for making sound decisions in stressful situations with minimal supervision.
Assists in assigned work responsibilities and other duties fundamental to the upkeep, maintenance, and well-being of both the CRC and the organization.
Ensures that participants turn in all utility bills on time where applicable.
Assists in the identification of chronically homeless individuals through both assessments and intakes, completed in the CRC, at PADS OES/AM, and/or in the field, which will most likely require some evening and weekend hours.
Responsible for cleaning and preparing units for occupancy, including unit cleanouts, and assisting with team-based cleaning projects such as rest remediation, insect treatments, and bed bug cleanings.
Responsible for moving, assembling, and setting up participants with furniture and furnishings in units as needed.
Provides transportation for participants to and from important meetings.

OTHER DUTIES AND RESPONSIBILITIES

Provides assistance to other Hesed programs and ministries as needed/requested.
Attends various program meetings.
Effectively utilizes Microsoft programs including Word, Excel, Outlook, and PowerPoint.

QUALIFICATIONS, EDUCATION, AND/OR EXPERIENCE

Bachelor's degree in human service or a related field (Required).
An understanding of poverty and 'street smarts' preferred.
Experience working with the homeless or vulnerable populations preferred.
Be able to assess and intervene appropriately in crisis situations.
Be compassionate, yet firm.
Must ascribe to the Hesed mission: "To feed the hungry, clothe the naked, shelter the homeless and give people the chance to hope again.”
Must have good verbal and written communication skills.
Be self-motivated.
Work in a fast paced, sometimes chaotic environment.
Have the ability to work flexible hours, including nights, holidays, and weekends.
Must pass DCFS and criminal background checks
Bilingual in English/Spanish is a plus.
Must possess a valid driver's license.

PHYSICAL REQUIREMENTS

Must be able to walk up and down stairs continuously.
Must be able to move light furniture weighing up to 50lbs regularly.

BENEFITS

Retirement plan with organizational match to help you plan for the future.
Generous paid time off (PTO), including vacation, personal time, and holidays.
Health, dental, and vision insurance, effective the first full month of employment.
Flexible Spending Accounts (FSA) for health care and dependent care.
Life insurance coverage at no cost to employees.
Access to counseling and therapy services.
Health and wellness reimbursement program.
Cell phone reimbursement.

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