Service Writer

Job Description:

At PSS Cross Country Infrastructure Solutions, every team member plays a critical role in delivering the products, equipment, and expertise that keep America’s infrastructure projects moving forward. The Service Writer will be someone that has experience in a service, manufacturing, or rental based system coordination, entry or processing.  Very strong level of detail is required and prior use with a manufacturing, rental based or service based ERP preferred, this role will be working in Infor Cloudsuite Distribution.

What You’ll Do 

• Convert Work Orders to customer facing Sales orders with details outlined and work itemized by taking job tickets or work orders from mechanics and either generating an order to a client or creating an internal order to cost the service work and parts to equipment.
• Write internal PO’s for equipment repairs.
• Create sales orders to 3rd Party Repairs, track service/repairs and tie to purchase orders.
• For all part numbers that are non-stock, ensure descriptions match the order acknowledgement from the vendor/invoice including vendor part numbers.
• Confirm that cost matches the corresponding invoice/order acknowledgement from the vendor.
• Ensure purchase orders correspond to vendor parts were purchased from as well as match respective invoices; item code and descriptions must match the invoice as close as possible.
• Support vendor inquiries, providing PO’s, helping with re-rent PO’s.

What You Bring 

• High school diploma or equivalent 
• Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint.
• Strong math and problem-solving skills 
• Ability to work independently and follow procedures 
• Familiar with standard warehouse practices 
• Organized, detail-oriented, and reliable 
• Clear verbal and written communication 
• Comfortable standing for extended periods 
• Basic computer skills

Eligibility Requirements 

• Proof of eligibility to work in the U.S.
• Ability to pass a pre-employment background check and drug screening, where permitted by law. 

Benefits We Offer 

• PPO Medical & Dental Plans 
• Vision Insurance 
• Company-Paid Basic Life & AD&D 
• Voluntary Life & AD&D 
• Short- and Long-Term Disability 
• Flexible Spending Accounts (FSA) for Health & Dependent Care 
• Generous 401(k) with Company Match 

Why Work With Us 

PSS Cross Country Infrastructure Solutions was built by bringing together two industry leaders with one shared mission: to deliver unmatched expertise, products, and service across the country's growing infrastructure market. With more than 40 locations nationwide, we're growing fast and looking for great people to grow with us. 

Here, you're not just filling a role. You're joining a team that genuinely looks out for one another. We put people first because our team is our greatest asset. We believe we're better together, and diversity of thought, background, and experience is what drives our best work. We hold ourselves to doing the right thing, always. Safety, honesty, and integrity are non-negotiable. And we never settle because we strive for excellence in everything we do, from the products we distribute to the way we support each other every single day. 

Whether you're just getting started or ready to take the next step, there's a place for you here! 

Equal Opportunity Employer 

PSS Cross Country Infrastructure Solutions is proud to be an equal opportunity employer. We're committed to building a team that reflects a variety of backgrounds, perspectives, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Company Statement:

PSS Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.