Description

Job Summary:

The Operations Manager assists in leading and managing multiple hotel department operations including team member

staffing and relations, budgeting and financial responsibilities and manager-on-duty oversight. The Operations Manager

is responsible for establishing a positive work environment, delivering exceptional guest service and administering

policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities:

• Oversee assigned departments in conjunction with the property General Manager, including supervisory

authority to interview, select and set the pay of team members; discipline team members; make formal

termination recommendations; and investigate and adjudicate complaints. Departments may include

engineering, housekeeping, front desk, sales, and food and beverage where applicable

• Demonstrates and provides exceptional guest service to all hotel guests

• Maintains personal connections with in-house guests and clients in the community to encourage guest loyalty

• Supervises and assists with efforts related to recruitment, orientation, training & development, scheduling,

counseling, performance management, and other team member relations issues

• Assists with various accounting and financial functions including A/P, A/R, billing accounts and department

reporting

• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective

action

• Assists in monitoring and upholding procedures for control of supplies, keys, monies and credit

• Assists in monitoring and upholding procedures for safety of guests and hotel team members

• Remains current on industry trends and local market activities

• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications:

• College degree or the equivalent in related work experience

• Three years of hotel experience

• Strong interpersonal and communication skills

• Ability to speak clearly and listen attentively

• Strong organizational skills and attention to detail

• Ability to handle stressful situations with poise and finesse

• Conduct work-related functions in a professional manner

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