Description

We are seeking a dynamic and results-driven Retail Account Manager (Inside Sales) to join our team. The primary role of this position is to nurture and grow accounts post-sale, build long-term relationships, and drive expansion through upsells, cross-sells, and renewals. The ideal candidate will have a strong understanding of client business goals, excellent communication skills, and the ability to resolve conflicts effectively.

Requirements

ROLE AND RESPONSIBILITIES

Account Management: Nurture and grow existing accounts post-sale by building and maintaining long-term relationships with clients.
Expansion: Drive account expansion through upsells, cross-sells, and renewals to maximize revenue opportunities.
Onboarding: Manage the overview of new account onboarding to ensure a smooth transition and positive client experience.
Customer Communication: Handle packaging and marketing approvals, ensuring clear and effective communication with customers.
Promo Management: Maintain the promotional calendar, track units and percentages to spend, and monitor current and remaining promotional spend.
Forecasting: Provide accurate forecasting to support business planning and decision-making.
Travel: Participate in trade shows and customer visits as needed to strengthen client relationships and promote company offerings.
Support: Assist the Hunter with daily tasks to ensure seamless operations and client satisfaction.

REQUIRED SKILLS/ABILITIES

Relationship Building: Ability to establish and nurture strong relationships with clients, understanding their needs and business goals.
Client Understanding: Deep understanding of client business goals and the ability to align company offerings to meet those goals.
Communication: Strong communication skills, both verbal and written, to effectively interact with clients and internal teams.
Conflict Resolution: Proficient in resolving conflicts and addressing client concerns in a professional and timely manner.
Proficiency in Microsoft Office, particularly Excel and PowerPoint
Passion and tenacity for solving problems through creativity, collaboration, and resourcefulness
Perform other job-related duties as assigned

EDUCATION AND EXPERIENCE

BS degree in a business-related field.
Proven experience in account management, sales, or a related field.
Strong understanding of sales processes and customer relationship management.
Excellent organizational and time management skills.
Ability to travel for trade shows and customer visits as required.
Proficiency in using CRM software and other sales tools.

Learn more about this Employer on their Career Site