Crisis Intervention Program Administrator

OVERVIEW OF JOB 

The Crisis Intervention Program Administratorwill work in an environment of high demand to oversee the City of Aurora Crisis Response Programs: the Aurora Mobile Response Team, Aurora Police Department’s Crisis Response Team, and their Targeted Violence Prevention Program. This role will oversee all program operations in collaboration with leadership from the Aurora Police Department and clinical service providers.  

PRIMARY DUTIES & RESPONSIBILITIES 

• Oversees day-to-day operations of all Crisis Programs  

• Supervises Crisis Programs Data Analyst and ensures the accurate delivery of program statistics and outcomes.  

• Assists in budget planning and management for all programs to include federal grant programs and city general funds in consultation with Aurora Police Department chain of command and Housing and Community Services leadership.  

• Assists in communicating program updates and strategic plans with executive level staff, elected officials, and media personnel.  

• Coordinates response to on-demand requests from elected officials, City and Public Safety leadership, and community members.  

• Administers professional service agreements with contracted service providers and holds contractors accountable to ensure adequate and effective service provision.  

• Assists in the development of programmatic regulations, policy, procedures, and program schedules in partnership with the Intervention Programs Division Manager, Clinical Supervisor, and CRT Sergeant as it relates to the programs.   

• Regularly evaluates program efficacy through program data collection and feedback from stakeholders, staff, and community members.  

• Provides training to educate the community, City of Aurora staff, first responders, and other relevant groups on the Crisis Programs mission, operations, and outcomes.   

• Manages requirements of grant funding reporting and deliverables.  

• Assists in the regular evaluation and subsequentupdates strategic plans for all crisis programs.  

• Provides regular status and data reports to City Council, Aurora Police Department Chain of Command, Department Directors, and other stakeholders.  

• Serves as liaison between contracted partner agencies, the City of Aurora, the Aurora Police Department and Aurora Fire Rescue.  

• Builds networks and acts as the bridge between the department, community, City Officials, advisory groups, other governmental agencies, and others as appropriate to develop and maintain effective partnerships.  

• Attends relevant meetings to include weekly team meetings, program leadership meetings, regional and/or statewide co-responder program meetings, and other stakeholder-collaboration meetings as a representative of the City of Aurora Crisis Programs.  

• Provides support and guidance to programs staff to include clinicians, EMTs, and officers regarding program operations, interpersonal conflicts, clinical guidance, and case consultation.  

• Serves as the internal subject matter expert and consultant on crisis intervention, CRS 27-65 behavioral health statute, information sharing protocols, and co-responder programming for effective development of policies, directives, and staff training.  

• Responds to requests for consultation, service provision or guidance regarding community members.  

• Consults with legal and risk management staff within Housing and Community Services and the Aurora Police Department on policies, procedures, and other appropriate instances as it relates to the Crisis Programs.  

• Coordinates mental health related training for programs staff, City of Aurora staff, and the community.  

• Maintains communication with contracted external research and evaluation partners.   

• Coordinates with federal, state, and local law enforcement agencies and other behavioral threat assessment organizations to ensure the following of leading practices within the CRT's Targeted Violence Prevention Program  

• Participates in interviews and provides recommendations to Aurora Police Department, Contracted Clinical Service Provider and Contracted Ambulance Provider on the selection of officers, clinicians and EMTs for the Crisis Programs.  

• Performs other related duties as assigned.  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.  

MINIMUM QUALIFICATIONS: 

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.  

Education:  

• Master’s Degree in relevant field (Social work, forensic psychology, mental health counseling, psychology)  

Experience:  

• 3+ years of experience in data tracking, analysis, and reporting  

• Prior experience working within co-responder programming or crisis services  

• Prior experience working with or alongside emergency services (law enforcement, fire rescue, EMS)  

• Experience in grant writing and administration  

Preferred Qualifications:  

• Independent clinical licensure in the state of Colorado: LPC, LCSW, LMFT  

• Experience in behavioral threat assessment and management and targeted violence prevention efforts  

Knowledge:  

• Comprehensive knowledge of Microsoft Office including Word, Excel, PowerPoint  

• Crisis Intervention and Co-Response Programs understanding: Knowledge of mental health, substance use, and trauma-informed practices in the context of both law enforcement response and alternative response models 

• Legal and Ethical Compliance: Understanding of confidentiality, HIPAA, and relevant state and local laws governing behavioral health services 

Skills:  

• Effective communication: Excellent written and verbal communication skills for reports, presentations, and partner communications  

• Leadership and supervision: Ability to lead, support, and motivate multidisciplinary teams, including clinicians, paramedic/EMTs, case managers, and law enforcement 

• Training and facilitation: Skilled in developing and delivering training on co-response, de-escalation, and behavioral health topics 

• Skilled in setting goals, evaluating outcomes, and developing data-driven strategies for continuous improvement 

• Strong organizational and coordination skills; able to manage multiple priorities, deadlines, and stakeholders effectively  

• Experience in managing expenditures and assisting in the development of budgets  

Abilities:  

• Interagency collaboration: Proven ability to build and maintain strong partnerships with law enforcement, behavioral health agencies, hospitals, and community-based organizations 

• Adaptability: Ability to navigate dynamic and high-pressure environments while maintaining professionalism and composure  

• Leadership and supervision: Ability to lead, support, and motivate multidisciplinary teams, including clinicians, paramedic/EMTs, case managers, and law enforcement 

• Community relations: Ability to represent the program in community settings, build trust, and promote understanding of co-responder efforts 

• Conflict resolution: Adept at mediating issues between partners and fostering cooperative problem-solving 

Licenses and Certifications Required:  

• Must be able to pass City of Aurora background check   

WORKING CONDITIONS 

Essential Personnel:  

• When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.  

Physical Demands:  

• Sedentary physicalwork requiring ability to lift a maximum of 10 pounds  

• Occasional lifting, carrying, walking and standing  

• Vision to analyze data and read and interpret reports, documents and other written information  

• Hand/eye coordination for operation of computer keyboard  

• Speech communication, hearing and listening to maintain communication with employees and citizens  

Work Environment:  

• Works in a clean, comfortable environment.  

Equipment Used:  

• This job may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.