Customer Quality Engineer

About Samsung Austin Semiconductor
Samsung is a world leader in advanced semiconductor technology, founded on the belief that the pursuit of excellence creates a better world. At SAS, we are Innovating Today to Power the Devices of Tomorrow. 

Come innovate with us!

Position Summary

Role and Responsibilities

Here’s What You’ll Be Responsible For:

• Work within the Foundry Customer Quality Team to work with the company’s customers and internal stakeholders to ensure quality goals are achieved, including collaborating on continuous improvement projects and resolution of quality issues.

• Compile and deliver regular customer quality updates including facilitating request from customers for onsite meeting and audits.

• Support alignment of organizational business practices with industry quality standards and customer quality agreements/expectations.

• Review customer quality scorecards and work with internal business units to implement continuous improvement actions that enhance quality performance.

• Communicate and work with customers and internal stakeholders on quality issues to disposition material and develop/share corrective and preventative actions that reduce/eliminate reoccurrence risk.

• Administer Process Change Notification (PCN) business process between internal teams and customers.

Skills and Qualifications

Here's what you'll need:

• Bachelor's degree in electrical engineering or physical sciences or equivalent experience required.

• Requires 7+ years of related experience in Semiconductor process, product or device engineering with Bachelor's, 5+ years with Master's or 3+ years with Ph.D.

• M.S./Ph.D. Electrical Engineering or Physical Sciences preferred.

• Prior Foundry Customer Interface experience preferred.

Total Rewards
At Samsung SAS, base pay is just one part of our total compensation package. The base compensation for this role will depend on education, experience, skills, and location.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Life insurance and 401(k) matching with immediate vesting
• Onsite café(s) and workout facilities
• Paid maternity and paternity leave
• Paid time off (PTO) + 2 personal holidays and 10 regular holidays
• Wellness incentives and MORE
   

Eligible full-time employees (salaried or hourly) may also receive MBO bonuses based on company, division, and individual performance.

All positions at SAS are full-time on-site.

U.S. Export Control Compliance
This role requires access to information subject to U.S. export control laws. Applicants must be authorized to access such information or eligible for government authorization.

Trade Secrets Notice
 By submitting an application, you agree not to disclose to Samsung—or encourage Samsung to use—any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity.

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* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.