Sales Associate

The Sales Associate will assist customers with purchasing merchandise. Duties include greeting and interacting with customers, consulting to understand needs and preferences, demonstrating and explaining merchandise, emphasizing product features, quoting prices and credit terms, preparing sales orders, retrieving merchandise, placing special orders, building and maintaining customer relationships by entering data into a computer database, assisting in resolving complaints and escalating when appropriate, investigating and resolving product or service problems, operating the cash register accurately, accepting payments, processing returns and exchanges, assisting with stocking and housekeeping, and performing other related duties as assigned. Required skills include excellent customer service, good verbal communication, ability to operate equipment such as cash registers and scanners, basic math skills, knowledge of building products and local codes, and knowledge of company products and policies. Education preferred is a high school diploma or equivalent with successful completion of on-the-job training levels 1 and 2. Physical requirements include prolonged standing, lifting up to 30 pounds regularly and up to 80 pounds occasionally, ability to perform repetitive movements, and possible overtime, nights, weekends, and holidays work. McCoy’s is an equal opportunity employer.