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AIML Data Engineer

Apple
Posted 20 hours ago, valid for a month
Location

Austin, TX, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • Apple is seeking an AIML Data Engineer to build and maintain the data infrastructure for AI-driven customer experience measurement within the AppleCare Customer Insights team.
  • The role requires a minimum of 4 years of experience in data engineering or analytics engineering, along with a Bachelor's degree in a relevant field.
  • The successful candidate will design and implement data pipelines, conduct root cause analyses, and provide actionable insights to program managers and leadership.
  • Strong proficiency in SQL and Python is essential, as well as experience with cloud data platforms and ETL/ELT tools.
  • The position offers a competitive salary, though the specific amount is not mentioned in the job description.
Are you passionate about building the data infrastructure that powers AI-driven customer experience measurement — and using that data to uncover the "why" behind the numbers? The AppleCare Customer Insights (ACCI) team is redefining how Apple measures and improves generative support experiences. Our AIML initiatives use large language models to evaluate support conversations across multiple quality dimensions, providing real-time signal to leadership on how our AI-powered support is performing. We are seeking an AIML Data Engineer to own the data pipelines, feature engineering, and telemetry infrastructure that underpin our AIML portfolio — while also serving as a hands-on analytics partner who conducts root cause analysis, targeted investigations, and data-driven deep dives that translate pipeline outputs into actionable insights for program managers and leadership.

Description


The AIML Data Engineer builds and maintains the data foundation that powers ACCI's AI/ML initiatives, and turns that foundation into insight. You will design and implement pipelines that ingest support conversation data, transform it into model-ready formats, orchestrate scoring workflows, and deliver telemetry — then go a step further by partnering with program managers to investigate trends, diagnose performance shifts, and surface the stories in the data that drive decisions. This is a full-stack engineering-and-analytics role that consolidates data pipeline orchestration, model feature engineering, telemetry analytics, and investigative analysis into a single high-impact position.

Minimum Qualifications


Bachelor's degree in Computer Science, Data Science, Statistics, Engineering, or related field (or equivalent experience) 4+ years of experience in data engineering or analytics engineering Strong proficiency in SQL and Python for both data engineering and analytical investigation Experience with cloud data platforms (Snowflake, Databricks, or similar) Experience with ETL/ELT tools and pipeline orchestration (dbt, Airflow, Prefect, or similar) Demonstrated ability to conduct root cause analysis and translate data findings into actionable recommendations Experience with version control (Git) and CI/CD practices

Preferred Qualifications


Experience building data pipelines supporting LLM-based systems (RAG, scoring, evaluation) Experience with data visualization and storytelling (Tableau, Streamlit, or similar) Familiarity with NLP data preparation — tokenization, embedding generation, prompt engineering data flows Experience with streaming or event-driven data architectures (Kafka or similar) Experience with data quality and observability tools (Great Expectations, Monte Carlo, or similar) Understanding of concept drift detection and model monitoring pipelines Experience supporting program or product teams with investigative analytics in a customer experience domain


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