Business Development Representative

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Inbound Business Development Representative (BDR) is the critical first point of contact for all potential customers who engage with our company. Your primary responsibility is to create an exceptional initial experience by rapidly responding to, qualifying, and scheduling demos for all inbound generated leads. You will be tasked with conducting effective qualification to understand the prospect's business needs, articulating their key challenges, and preparing a detailed hand-off for our sales teams. Success in this role is defined by speed, quality of qualification, and seamless communication.

• Own Inbound Response Time: Promptly respond to all inbound demo requests via phone within 60 minutes of lead submission.
• Live Chat Management: Proactively manage our inbound website chat
• CRM and Tool Discipline: Flawlessly manage and log all activities, communications, and prospect data within Salesforce and Gong to maintain an accurate pipeline.
• In-Depth Qualification: Conduct comprehensive conversations with prospects, following our qualification framework, to identify their core business challenges, including pain points, and fully understand their needs.
• Detailed Documentation: Take extensive, high-quality notes on every prospect interaction, including: specific pain points, existing technology platforms, decision-making process, timeline, and lead source. This information is critical for the hand-off.
• Seamless Handoff: Clearly communicate and coordinate with Account Executives (AEs) to ensure a smooth prospect journey.
• Sales Team Partnership: Work closely with the R365 Sales Team to ensure the prospect's journey, from initial call to demo, is successful and pleasant.
• Core Values: Live our core values every day - Love Good Food, Share Constructive honesty, Solve Problems Together, and Relentlessly Seek Greatness.

• Communication & Connection: The proven ability to connect with and initiate a meaningful business conversation with a prospect, engaging decision-makers at all levels of a restaurant organization.
• Clarity & Precision: Clear and highly effective oral and written communication skills, with an emphasis on detailed and accurate note-taking.
• Drive & Competitiveness: A high level of drive, ambition, and competitiveness; a mindset that you always want to win for the prospect and the team.
• Organization & Independence: Strong organizational and time management skills, with the ability to work independently to manage a high volume of inbound leads.
• Technical Familiarity: Proficiency with common Microsoft Office software (Outlook, Word, Excel). Experience with CRM and sales engagement software (e.g., Salesforce, Gong, Qualified) is a plus.
• Industry Preference: Familiarity with business software, SaaS, or restaurant operations is preferred.

• This position has a payrate of $24.24 - $33.93/hour + commission. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

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DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.