Call Center Representative

Overview

Help coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.

Responsibilities

• Answer all incoming calls in a timely, professional and courteous manner
• Schedule new and return appointments for patients following scheduling guidelines
• Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
• Assist callers with information and referral to appropriate resources
• Review and check insurance eligibility; explain required documents
• Retrieve calls from voice mail and assist callers as needed
• Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
• Adhere to HIPAA guidelines

Qualifications

Education:  High School Diploma/GED

Experience:

• Minimum two years' experience working in a physician's office or healthcare facility preferred
• Call center experience strongly preferred

Certificate/License:  None

Knowledge, Skills, and Abilities:

• Bilingual in English/Spanish
• Exceptional customer service skills
• Ability to interact successfully with people from a variety of backgrounds and abilities
• Basic computer literacy
• Working knowledge of electronic medical records and practice management systems
• Ability to multi-task in a high change environment 

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.