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POSITION TITLE: CHAPEL COURT HOUSING MANAGER
RESPONSIBLE TO: CHIEF ADMINISTRATIVE OFFICER, LEGACY
EXPOSURE LEVEL: I
EXEMPTION STATUS: EXEMPT
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SUMMARY:
The Low-Income Housing Manager is responsible for the coordination of all admissions into the Low Income Chapel Court Apartments and Chapel Court Living. This position is also responsible for: tours, receiving inquiry phone calls, keeping the waiting list updated, counseling and supporting families, keeping admission packets current and in compliance with state and federal Tax Credit/HTF regulations, certification of households at move-in and annually, case management post hospitalization for tenants, and marketing our services to the health care community and public.
ESSENTIAL JOB FUNCTION: Housing Manager and Life Enrichment
• Work collaboratively with other departments within St. John's United as well as senior service providers within the community and region.
• Requires the full understanding and active participation in fulfilling the mission of St. John's United
• Work with Life Enrichment team to facilitate engagement opportunities at Chapel Court.
• Foster a positive, inclusive culture that promotes engagement, collaboration, and a strong sense of community.
• Work cooperatively with other staff members to develop monthly activity calendars and bulletin boards for residents
• Contact new tenants and assess their abilities, needs and choices of activities
• Coordinate and Lead Resident Council monthly
• Work with Volunteer Coordinator for community engagement
• Oversees front desk and staff, life enrichment, common grounds and transportation staff in this area
ESSENTIAL JOB FUNCTION: File Management, Reporting, and Documentation Duties
• Responsible for all new tenant and recertification tenant files and accompanying paperwork
• Certification/re-certification of households into Montana Board of Housing Certification on Line (COL) system.
• Create, maintain, and monitor client files to ensure compliance with all audit and program requirements
• Coordinate and prepare program documentation including monthly and annual reports
• Complete and review move-in files for completion and accuracy to ensure they meet applicable standards and rules of program
ESSENTIAL JOB FUNCTION: Asset Management Duties
• Coordinates with maintenance supervisor and staff regarding move-outs, work orders, and any other items relating to tenant charges.
• Unit inspections to ensure program compliance
• Ensure property is maintained in good condition, free of safety or health hazards
• Resolve tenant issues/complaints in timely manner
• Issue notices for lease violations
• Issue group communication to tenants for site/building specific information
ESSENTIAL JOB FUNCTION: Marketing, Lead Interfacing, Touring
• Responsible for marketing of Chapel Court within community, keeping MT Housing Search updated
• Responds to leads in timely manner, providing appropriate materials and application
• Provides tours to prospective tenants
• Monitors census at Chapel Court and reports regularly to administration and business office.
• Manages waitlist in accordance with tenant selection criteria and fair housing standards.
• Keeps track of available and upcoming rooms and initiates applications in appropriate order.
• Works collaboratively with case management team designees to keep campus case management list updated.
• Demonstrates high ethical principles and promotes the high standards of integrity and mission-based care.
• Maintains training requirements as specified in MBOH QAP and Compliance Manual for Fair Housing, LIHTC certifications.
• Performs other duties as assigned.
ESSENTIAL JOB FUNCTION: Safety
Obeys safety rules of St. John’s United
Identifies, reports, and/or corrects obvious safety hazards
Attends mandatory safety in-services
ESSENTIAL JOB FUNCTION: Mission/Customer Service
Supports the growth and actively engages in the Eden Alternative philosophy, including a work environment with plants and animals.
Follows the St. John’s Guidelines for Customer Service
*Let the Mission be your guide
*Make eye contact and smile
*Greet & welcome each and every person
*Seek out personal contact
*Provide immediate service-listen & act
*Use appropriate body language at all times
*Be gracious to each & every person
ESSENTIAL JOB FUNCTION: Employee Responsibilities
• Follows policy and procedures on TB testing.
• Follows policy and procedures on annual influenza vaccinations.
• Completes all mandatory training.
• Performs other duties as assigned.
REQUIREMENTS:
Minimum Requirements:
• Bachelor’s preferred/Certifications in related Field (BSW or Human Services)
• Property Management experience preferred
• Two-years customer service experience preferred
• LIHTC National Certification/Fair Housing training or ability to complete within 6 months of hire.
Knowledge, skills, and abilities required:
Must have excellent communication skills — both written and verbal— with residents, families, staff, physicians and the community including a "team" oriented approach and Creative problem-solving skills.
PHYSICAL DEMANDS:
 Requires minimal lifting functions
 Requires moderate bending, standing and reaching activities
WORKING CONDITIONS:
 Normal office setting. No hazardous material exposure
 This position requires the ability to function independently in performing assigned duties
The examples of essential job functions identify the major duties and requirements for the performance of this job and do not identify all duties, responsibilities and requirements performed by positions in this class.
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