Description

Bilingual Collector| Location: 11149 Research Blvd, Austin, TX,78759 | Schedule: Monday – Friday shift scheduled within business hours of 8:00AM – 6:30PM | FLSA Status: Nonexempt

Bilingual Incentives & Sign on Bonus!

$200 monthly bilingual stipend
$500 Sign-On Bonus: $250 paid on your first paycheck and $250 paid upon successful completion of 90 days of employment.

Austin Telco FCU is looking for a Collector to join our family. The Collector maintains day-to-day collection procedures and manages loan accounts in all phases of delinquency while adhering to procedures established by Austin Telco Federal Credit Union. This role provides consistent follow-up, member communication, and documentation to support timely resolution and protect the credit union’s financial interests, while supporting Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation.

What you'll do:

Member Communication & Collection Support

Maintain consistent daily follow-up on past due and delinquent accounts while ensuring queue compliance
Utilize telephone and email communication to assist members regarding delinquent accounts
Counsel members on the importance of maintaining positive credit standing and resolving delinquent balances
Maintain professionalism, empathy, and discretion while working with members experiencing financial hardship
Mail letters regarding late payments on delinquent accounts

Account Research & Processing

Research delinquent accounts for posting errors and assist with correcting discrepancies
Obtain credit reports as required
Complete documentation for loan extensions and collection refinances
Process towing notifications and act accordingly
Prepare loan documents for scanning
Assist with clerical duties and daily mail

Operational Excellence

Refer and/or confer with the Director of Collections or Senior Collector regarding problem accounts
Complete all scheduled training sessions to support job competency and compliance standards
Acquire and maintain a basic understanding of Collateral Protection Insurance (CPI)
Exercise sound judgment and decision-making within the scope of the role
Participate in additional projects or duties as assigned

What You Bring:

Experience: Minimum of six (6) months of experience in a bank, credit union, or other financial institution.
Education: High school diploma or GED
Communication: Strong interpersonal skills with the ability to communicate professionally and effectively with members regarding financial matters.
Confidentiality & Integrity: Proven ability to handle confidential financial information with discretion, professionalism, and integrity.
Organization & Attention to Detail: Ability to maintain accurate documentation, manage responsibilities efficiently, and remain organized in a fast-paced environment.
Language Skills: Bilingual in Spanish and English required.

Preferred:

Experience collecting secured or unsecured consumer loans

Why You'll Love Working Here:

Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness and legal support.
Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries.
Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
Supportive Culture: A mission-driven team that puts people first and offers opportunities for growth in a collaborative and service-focused environment.

Additional Requirements:

Good credit standing (verified prior to interview)
Successful background check and drug screening upon offer

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Learn more about this Employer on their Career Site