Community Services Program Coordinator (AHSO)

About This Position

Job Description:

Coordinator, Community Services Program

Purpose: 

Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs.

Duties, Functions and Responsibilities: 

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads initiatives related to community services and outreach.

• Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.

• Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.

• Arranges for staff development and training opportunities related to the services.

• Assists in the development of short- and long-range plans.

• Assists in the formulation of City policies and operating procedures.

• Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.

• Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.

• Researches and identifies new/renewal grant opportunities and completes/submits grant applications.

• Reviews legislation, regulations, and policies to determine impact.

Responsibilities - Supervisor and/or Leadership Exercised: 

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities: 

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Local, State, and Federal resources and categorical programs.

• Knowledge of community resources available and how to use them effectively.

• Knowledge of research techniques.

• Knowledge of laws and regulations pertaining to grants and contracts administration.

• Knowledge of grants and contract administration and principals.

• Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.

• Skill in oral and written communication.

• Skill in handling multiple tasks and prioritizing.

• Skill in using computers and related software applications.

• Ability to work with frequent interruptions and changes in priorities.

• Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.

• Ability to train others.

• Ability to quickly recognize and analyze irregular events.

• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Minimum Qualifications: 

• Graduation with a bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job.

• Experience may substitute for education up to four (4) years.

Licenses and Certifications Required: 

None

Preferred Qualifications:

• Current Holder of one of the following licenses: (or the ability to obtain within 6 months of employment)

• Licensed Clinical Social Worker (LCSW)

• Licensed Masters Social Worker (LMSW)

• Licensed Professional Counselor (LPC)

• Licensed Professional Counselor-I (LPC-I)

• Licensed Marriage and Family Therapist (LMFT)

• Previous experience working with the unhoused population or performing outreach

• Previous experience with HMIS (Homeless Management Information System) and/or similar software and coordinating entry process/housing assessment.

• Bilingual: fluent in English/Spanish

• Lived experience or peer support certification

Notes to Candidate:

Notes To Candidate:

Austin Homeless Strategies and Operations (HSO) is dedicated to addressing homelessness comprehensively and compassionately. HSO’s vision is bold: Ensuring everyone has access to stable housing and the support they need to thrive. HSO is a trusted system leader, working collaboratively to ensure an efficient, accessible, and effective homelessness response. HSO makes investments that resolve individual experiences of homelessness and result in meaningful system changes and ensures that people experiencing homelessness have easy access to basic needs, outreach, crisis shelter, and other services to support survival and pathways to stable housing. Through public dialogue and intentional communication with stakeholders, HSO strengthens community trust, aligns efforts, and drives systemwide impact. HSO pursues a culture of continuous learning, creating a collaborative, supportive, and engaging workplace that centers on growth, development, and well-being.

About the Team:

The Street and Community Outreach (SCO) Team is part of the City of Austin's Homeless Strategies and Operations (HSO) division. The team connects unhoused residents to stabilizing systems of care and provides resources to meet basic needs through relationship-building, service coordination, and direct service delivery.

SCO serves as a critical front door to Austin's broader Homeless Response System. Many of the people the team works with have not yet engaged with services on their own, either because they are not ready, or because the system has not met them where they are. SCO changes that by going directly to people in the community: in encampments, on streets, and in public spaces across Austin. The goal is to make homelessness rare, brief, and nonrecurring.

SCO operates three geographic teams covering North, Central, and South Austin, and provides services across four areas: supplies distribution, direct service provision, service coordination and referrals, and pathways to stability. The team also plays an integral role in the City's Homeless Encampment Management efforts, ensuring that individuals at encampment sites are offered services before any enforcement activity.

The team is guided by three core values:

Trust

Building strong relationships with clients, system partners, and community through honesty, reliability, and respectful engagement.

Person-Centered

Meeting clients where they are and leading with client choice, respecting every person's right to self-determination.

Well-Being

Protecting staff capacity and boundaries so team members can do their best work in a demanding field.

About the Role:

A Community Service Program Coordinator spends most of their time in the field. This means walking routes, meeting people in encampments and public spaces, and being a consistent, familiar face that helps individuals experiencing homelessness connect to appropriate shelter, housing, and health resources, and provide light-touch case management.  It is relational work, built on patience, consistency, and genuine respect for the people you are serving.

These positions coordinates with a wide network of system partners, from healthcare and behavioral health providers to housing programs and community organizations. That means this role also requires the ability to communicate effectively with a diverse range of people: community members, service providers, local officials, and elected representatives, which involves participating in ongoing coordination meetings to support a unified community response.

Responsibilities also include transporting clients to appointments, distributing essential supplies, and documenting interactions.

To view the City of Austin Recruitment Video, please click here!

When completing the City of Austin employment application:

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history.

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates.

• A résumé is required but will not substitute for a complete employment application. Please include contact information from previous employers.

• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.

Benefits:

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Salary Range: $60,030.00 to $77,847.00 annually

Location: 505 Barton Springs Road, Austin, TX 78704

Hours: Monday - Friday 8AM - 5PM

Hours may vary depending on departmental needs and initiatives. Some evening, weekend and holiday work may be required.

Criminal Background Investigation: This position has been approved for a Criminal Background Investigation.

Important Note to Applicants:

Current City employees must apply for City jobs using the internal job hub in Workday rather than through the external City Jobs website. If a current employee does not apply internally through Workday before the position is closed, their application cannot be accepted.

Current employees can apply for jobs in Workday by clicking the button below. This button is also accessible on the external City Jobs website, which redirects users to Workday.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.