Customer Success Strategist- Magazines

Join Hearst Austin Media Group and The Austin American-Statesman to help deliver impactful digital storytelling and unforgettable branded experiences for our magazine partners, leveraging our rich history, extensive audience reach and best-in-class advertising and events platform!

At Hearst Austin Media Group and The Austin American-Statesman we are driven by a commitment to inform, inspire, and provoke—boldly and authentically. Our employees are encouraged to be relentless, fearless, and startlingly original as they tell stories that shape our community and beyond. We nurture a culture of continuous learning, innovation, and integrity, empowering our team to push boundaries and grow professionally. Together, we build a legacy of excellence, where every contribution helps shape the story of one of the most celebrated media organizations in the world.

Hearst Austin Media Group operates on a hybrid work week schedule and works three days a week in office.

Role Overview

Hearst Newspapers is searching for a dynamic Strategist to support our Magazines team. This role is dedicated exclusively to our magazine portfolio and combines two closely connected responsibilities: owning digital performance reporting for magazine advertising campaigns, and serving as the key liaison between the Sales and Events teams on event sponsorships and activations. You will build and maintain strong internal and client relationships, deliver clear and actionable digital campaign insights, coordinate sponsor activations from contract through execution, produce post-event recaps and reporting, and support creative development for magazine sponsors. You will work closely with sales, events, and editorial/creative teams to ensure magazine advertisers and event sponsors realize maximum value from their partnership with us.

Why Hearst Austin Media Group and The Austin American-Statesman? Our people make the difference! Our diverse team is filled with passionate individuals who want to win. We offer an upbeat and collaborative working environment where challenging the norm is encouraged. With ample opportunities to learn new skills and advance within the organization, our team members are given the tools to learn and grow their careers.

What will you do?

Digital Reporting (Magazines)

Performance Analysis: Build and deliver customized digital performance reports for magazine advertising campaigns (web analytics, digital placements, and sponsored content), translating data into clear, actionable insights and recommendations.
Data Analytics: Analyze magazine campaign KPIs to identify strengths, weaknesses, and opportunities for optimization across digital touchpoints.
Client-Facing Reporting: Partner with the sales team to present digital results to magazine advertisers in a way that reinforces value and supports renewal and upsell conversations.
Product Expertise: Become an expert on the Magazines team's digital products, platforms, and audience metrics.
Trend Monitoring: Stay current on digital media and magazine industry trends to keep reporting frameworks and recommendations sharp and relevant.

Event Sponsorship & Activation Coordination

Sales–Events Liaison: Serve as the primary coordination point between the Sales and Events teams, ensuring sponsorship commitments sold by Sales are accurately scoped, understood, and delivered by the Events team.
Activation Planning: Coordinate sponsor activation details—signage, booth space, on-site branding, program mentions, and other deliverables—ensuring contracted assets are fulfilled on time and as promised.
Cross-Team Communication: Keep sales reps, sponsors, and the events team aligned throughout the planning cycle, proactively flagging risks, timeline conflicts, or scope gaps.
Post-Event Recaps & Reporting: Compile post-event recap reports for sponsors and internal stakeholders, capturing deliverables fulfilled, engagement metrics, photos, and overall sponsorship performance, and using recap data to inform future renewal and upsell conversations.

Creative (Magazines)

Creative Coordination: Partner with the creative/design team to develop sponsor-facing creative assets for magazine placements and event activations, including digital ad units, sponsored content concepts, and on-site branding materials.
Brand Consistency: Ensure creative deliverables for magazine sponsors and event sponsors align with brand guidelines and client expectations.
Client Solutions: Recommend creative enhancements, new digital products, and sponsorship activation ideas to current magazine clients, and handle objections efficiently.

Collaboration & Client Experience

Customer Experience: Act as a key point of contact for magazine advertisers and event sponsors from campaign/activation kickoff through post-event wrap-up.
Collaboration: Join forces with sales and events teams to develop upsell opportunities and drive incremental revenue growth across digital and event sponsorship packages.

What will it take to be successful?

Purposeful: You are direct and get things done quickly, with confidence, integrity, and determination.
Adaptable: You react and adjust to changing conditions and come up with practical ideas to deal with them—especially under event timelines.
Driven: You have self-assurance and competitive drive, delivering high-quality, organized, and repeatable results.
Communicator: You are a lively and intelligent person with a stimulating influence on others, comfortable bridging sales, events, and creative teams.
Detail-Oriented: You keep sponsor deliverables, timelines, and reporting accurate and on track across multiple simultaneous events and campaigns.
Trend-Savvy: You stay informed of digital media and live-events industry developments to keep strategies cutting-edge and effective.

Our Benefits: At Hearst Newspapers we not only support our employees through personal and professional development, but we also believe in promoting each individual’s physical, financial and emotional wellbeing (and that of their family). Our industry-leading benefits include:

· Physical Wellbeing: Medical, Dental, and Vision coverage to keep you and your family healthy.

· Invest for the Future: Competitive retirement plan with matching program in most markets.

· Generous Paid Time Off: Recharge with ample time off, including holidays and vacation.

· Paid Parental Leave: Support for growing families, with paid leave for new parents.

· Monthly Child & Dependent Care Reimbursement: Financial support for the care of your loved ones.

· Emotional Wellbeing: Be your best self with our mental wellness benefits.

· LGBTQ+ & Inclusive Health Services: Inclusive healthcare designed for every individual’s unique needs.

· Fertility Coverage & Menopause Support: Helping you along every step of your family journey.

· Pet Wellness Reimbursement & Rover Credits: We care about your pets, too – helping you keep them happy and healthy. · And more, click here for additional benefits and details.

Join us at Austin Media Group and The Austin American Statesmen and become part of a team that values innovation, collaboration, and customer success. Apply now to make an impact in the Austin advertising market!

About Hearst Newspapers:

With 2,500 employees across the nation, HNP represents a network of 24 daily and 52 weekly publications, including the San Francisco Chronicle, Houston Chronicle, San Antonio Express-News and Albany Times Union, several top digital-only news and lifestyle sites, marketing services businesses, and entertainment businesses such as King Features Syndicate. At HNP, we are investing in new and innovative ways to tell stories–growing newsrooms, diversifying tools, evolving platforms–to support the millions of people who trust us each month to help them make decisions, take action and be inspired.

Be a part of something bigger–Your Headline Awaits

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