Hotel Sales & Service Supervisor - Full Time

Are you a hospitality hero with a knack for customer service and a passion for making people smile? Do you have a sharp eye for detail and the ability to manage teams effectively? If so, we want you to join our team as our Front Desk Supervisor!

If you are missing a few skills or qualifications, no problem! We value potential and invest in training those with the right attitude and desire to excel.

Skills can be learned, but passion can't be taught. If you believe in platinum service and thrive on exceeding guests expectations, we want to talk to you, apply today!

About Us: What is Platinum Service? It's our promise to do unto others better than they could have ever imagined. At Pathfinder Hospitality, hospitality is not just in our name, it is in our DNA. We live, breathe, and even dream Platinum Service. Heck, even the pineapples we wear on our lapels have gone platinum!

Culture and Values: We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose - providing platinum service to our guests.

We have an infinite mindset. We want to have such a strong culture and deep sense of purpose that Pathfinder far outlasts its founders and processes, decades after we are gone. Our core values are our guiding principles.

Accountability: We honor our commitments and each other with reliability and responsibility.
Collaboration: Everyone's thoughts and opinions are important.
Empowerment: We learn from our successes and failures and strive to evolve as we grow.
Engagement: We are ambassadors in all aspects of our industry through advocacy.
Innovation: We use creativity to turn the Ordinary into Extraordinary
Integrity: We honor our promises and fulfill our commitments.
Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
Transparency: We openly share successes and failures. We are accountable in all our business practices.

If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you, apply today!

Minimum Qualifications:

Leadership Agility: Demonstrates the ability to guide, support, and hold team members accountable while maintaining trust and morale.
Service Excellence: Leads with heart - guiding a team to craft memorable guest experiences that feel personal, effortless, and authentic.
Exceptional communication and interpersonal skills, demonstrating a professional and welcoming demeanor.
Strong problem-solving and decision-making abilities, adept at handling unexpected situations with composure.
Demonstrated ability to multitask, prioritize effectively, and work under pressure.
Commitment to maintaining a positive and professional work environment.
Previous experience in upselling and revenue generation is a plus.

Responsibilities

Lead with Purpose: Inspire, coach, and empower Front Desk Agents to deliver exceptional service and take ownership of every guest interaction as a sales opportunity.
Sales & Revenue Champion: Actively participate in Pathfinder's sales vision by identifying upsell opportunities, nurturing local business relationships, and driving room and amenity revenue through authentic connection and persuasive communication.
Service Excellence & Guest Experience: Ensure every guest interaction creates a Peak Moment - one that feels personal, effortless, and memorable - while resolving concerns swiftly and with empathy.
Team Development: Train and develop Front Desk Agents through ongoing feedback and coaching, fostering skill growth, confidence, and alignment with Pathfinder's service culture.
Operational Execution: Oversee check-in/check-out accuracy, room assignments, and inventory to ensure seamless operations and optimized occupancy.
Cross-Department Collaboration: Partner with Housekeeping, Maintenance, and Sales to ensurereadiness, communication, and consistency across the guest journey.

Compensation/Pay: $22 - $24

We believe in Platinum Service for our guests and associates alike. In service of that, here are some of the ways we take care of our full-time and part-time associates:

8 paid holidays, flexible PTO and Vacation
Birthday Pay
Additional paid time off for Community Involvement
Health Insurance
IRA Match Program
Mental Health & Wellness Program including a Life Coach
Employee Development Program
Discounted hotel stays for brands within our portfolio

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