IT Systems & AI Engineering Intern

Everyday Coffee IT Systems & AI Engineering Intern

Location: Austin, TX

Work directly with the CEO at a fast-growing national restaurant franchisee to build and maintain the systems that run our stores and support our restaurant leaders across the country. You’ll get hands-on experience with Microsoft 365 tenant administration and help us build out our AI capabilities used by our operations team. 

About the Role 

The IT Systems & AI Engineering Intern supports the day-to-day technology needs of field employees and restaurant teams by managing the IT support inbox, triaging incoming requests, troubleshooting technical issues, and coordinating timely resolutions. This position will also support our team’s new process and systems development and our AI initiatives.

What You’ll Do 

• Support AI and technology projects that improve employee experience and operational efficiency, while identifying opportunities to automate repetitive tasks, streamline workflows, and improve business processes.
• Manage the IT support infrastructure, monitoring incoming support requests, prioritizing issues, responding promptly, and escalating items when needed.
• Provide frontline technical support to field employees and restaurant teams, helping troubleshoot system, device, access, login, software, hardware, and connectivity issues.
• Coordinate with internal teams, vendors, and service providers to resolve technical issues and ensure timely follow-through on open items.
• Assist with systems administration tasks such as user setup, access updates, device coordination, new location technology setup, and internal database maintenance.
• Create guides, FAQs, training materials, and internal communications that help field employees use company systems effectively.
• Identify recurring support trends, workflow gaps, and process inefficiencies, then suggest practical improvements to reduce friction for field teams.

What We’re Looking For 

• Tech-savvy, service-oriented, and comfortable supporting employees with varying levels of technical experience.
• Experience working with Microsoft 365 tenant. Help desk tools, ticketing systems, POS systems, or project management platforms is a plus.
• Familiarity with AI LLMs, agentic AI and workflow automation.
• Strong problem-solving skills with the ability to troubleshoot, research solutions, and communicate next steps clearly.
• Highly organized and detail-oriented, with the ability to manage multiple support requests, follow up consistently, and document work accurately.
• Demonstrated curiosity and learning agility, with a desire to continuously explore new technologies, AI tools, and more efficient ways of working.
• Ability to adapt quickly, work independently, and stay calm while supporting urgent field issues.
• Excellent written and verbal communication skills, especially when explaining technical information in simple, practical terms.
• Proactive mindset with a strong sense of ownership; comfortable taking initiative, navigating ambiguity, and contributing beyond defined responsibilities in a startup environment.

Why Join Us? 

• Front-row seat to every technology pain point in our company. Managing support means you'll be the first to see what's breaking for restaurant teams day to day — and instead of just closing a ticket, you'll help design the fix that stops it from happening again.
• You'll build things people use, fast. Your automations and AI tools go live for real restaurant managers within days or weeks, not stuck in a backlog — you'll see the before/after impact directly.
• You’ll have direct exposure to the CEO and management team to help them build the technology needed to grow by 10x of over the next 5 years.
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