IT Systems Analyst

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: IT Systems Analyst 
Job Title: Systems Analyst IV 
Agency: Health & Human Services Comm 
Department: Public Hlth Services Appl-425 
Posting Number: 14739 
Closing Date: 06/08/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Salary Group: TEXAS-B-23 
Shift: Day 
Additional Shift:  
Telework:  
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11 
ISM,IT,Z Prefix 
 
 

The IT Systems Analyst provides information technology system engineering, analysis, design, and development expertise to develop new systems, enhance existing systems, and maintain current systems in support of Public Health Applications. This role performs coordination of project assignments with business customers and information technology areas, such as operations and management. The System Analyst also develops and maintains complex client/server and web-based software to support Texas Health and Human Services.

This position is classified as a fulltime position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations may be required. Other duties, as assigned.

Selected candidate must work onsite from an HHS office located in Austin, Texas designated by the hiring manager. 

Essential Job Functions (EJFs):

(50%) IT Application Layer Maintenance and Support.

Provide tier-2 and tier-3 internal customer support for real-time, mission critical software applications and servers. Perform software application layer maintenance and support functions, including trouble ticket resolution, software installation and upgrades. Maintain high-availability application layer protocols, data communications, and IT security compliance. Coordinate maintenance and support activities with data centers and third-party software vendors. Perform database query and data manipulation, as well as coordinate database support activities with DBA personnel. Provide knowledge sharing and training materials for support team members.

(30%) IT System Analysis and Design Activities.

Provide application layer system design based on customer requirements, technical requirements, as well as security and accessibility compliance. Identify and mitigate application security risks and ensure information privacy. Create detailed structured data flow diagrams and database entity relationship diagrams in support of system development. Develop and maintain technical system specifications for 3rd-party vendors, internal programmers and DBA’s. Evaluate modified- and off-the-shelf software solutions for applicability to new customer requested projects. Analyze 3rd-party vendor RFP responses for reliability, efficiency, scalability, performance, and cost. Develop application and server level operations plans. Prepare requests, justification and documentation for procurement of products and services.

(20%) Software Development Activities.

Participate in SDLC for internally developed software projects. Design and implement software components. Develop and execute test plans and automated test tools.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of the principles and practices of systems analysis, including technologies, products, trends, standards, operations, best practices and related governance.
• Knowledge of IT network and public network architectures, including load balancing, redundancy, high-availability, and network security.
• Knowledge of web data exchange methods such as AJAX, SOAP, or JSON. Knowledge of Health IT data exchange protocols, such as HL7 and X12 are also beneficial.
• Knowledge of Health IT best practices, including high-availability and HIPAA privacy regulations.
• Knowledge of security requirements and configurations to resolve security vulnerabilities identified in security reports.
• Knowledge of high level programming and runtime environments in Microsoft, such as MS .net, MVC, C#, JavaScript, JS frameworks (REACT, Angular), and MS Visual Basic (VB & VB.NET).
• Knowledge of AI in IT workflow and development.
• Skill in the full SDLC, including Agile and Waterfall development methods.
• Skill using database tools, specifically SQL and SQL variants.
• Skill in design and implementation of test plans, test cases, and test strategies, including automation of test execution.
• Ability to develop and document IT system requirements and technical specifications from complex user requirements.
• Ability to analyze and optimize system performance and resource utilization.
• Ability to operate effectively as a member of a development team managing multiple concurrent programming activities.
• Ability to plan, prioritize and implement assigned projects, including contributions to project management tasks or personnel.
• Ability to communicate effectively with customers, IT teams, and others at all levels of the organization
• Ability to develop and implement large scale, custom integration and software projects utilizing multiple IT environments, including MS .NET or LAMPS.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Graduation from an accredited four-year college or university with major course work in computer science or a related field is preferred. Education and experience may be substituted for one another year for year.
• One year of professional experience as system analyst, or related field, is required.
   

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager. 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.