We are seeking a detail-oriented and proactive Program Manager to join our team supporting supplier compliance documentation, business requirements development, and system administration. This role requires someone who thrives in a fast-paced environment and can balance strategic document writing with hands-on project execution and operational support. The ideal candidate is highly organized, an exceptional writer, and comfortable partnering with tech teams on business requirements while serving as a backup for system support when needed.

Key job responsibilities
* Document Writing & Strategy: Author, edit, and maintain high-quality operational documents including OP narratives, standard operating procedures (SOPs), process documentation, and compliance materials
* Project Management: Lead cross-functional projects from initiation through delivery, managing timelines, milestones, stakeholders, and dependencies to ensure on-time execution
* System Support (Backup): Serve as a backup administrator for applications such as CMX1, FoodLogiQ, and other operational platforms, ensuring business continuity during coverage gaps or out-of-office periods
* Business Requirements Documentation: Partner with technology teams to develop, document, and refine business requirements that drive system enhancements, new capabilities, and process automation
* Stakeholder Management: Partner with internal teams, vendors, and cross-functional stakeholders to drive alignment and deliver results
* Process Improvement: Identify inefficiencies in current workflows and implement scalable solutions that improve team productivity and quality outcomes
* Reporting & Communication: Provide regular status updates, metrics, and insights to leadership on program health and deliverables Basic Qualifications: - 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams Preferred Qualifications: - Experience with supplier management, food safety compliance, or quality assurance systems
- Familiarity with platforms such as CMX1, FoodLogiQ, or similar compliance/document management systems
- Experience providing system administration or application support
- Demonstrated ability to work independently with minimal oversight
- Experience working with third-party vendors to drive deliverables
- PMP, PgMP, or equivalent project management certification
- Strong data analysis skills with the ability to translate findings into actionable recommendations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Program Manager II, Whole Foods Market (WFM) Supply Chain Compliance