Program Specialist

Position Summary

Austin Retina Associates is seeking a responsible, self-motivated individual to assist in providing unparalleled patient satisfaction, performing duties within our accounts receivable and insurance departments. In this role you will work with patients, insurance carriers and pharma programs.

Duties/Responsibilities

Accurate data entry
Receive inbound and place outbound calls for new patients to obtain insurance information
Input assorted information into billing systems
Enroll patients for varying cost medical programs
Assist in monitoring faxes and upload to patient charts
Post payments from patients
Provide cost estimates to patients for medications and to arrange payments
Assist with recovering payments on unpaid claims
Respond to a high volume of internal instant messaging

Required Skills/Abilities

Proficient with computers and ability to learn new softwares
Ability to continually learn revamp and train in new processes
High attention to detail
Good communicator and ability to relate well with others
Enjoy working in a high volume work flow of cases within a high-performance culture
Thrives in a team oriented environment working closely with others
Enjoy a diverse, family-type atmosphere with solid benefits and room for learning and growth
Have a desire to be part of a winning team and to contribute in making it even better
Desire to learn in a medical insurance/billing atmosphere

Preferred Attributes

Proficient with computers and ability to learn new softwares
Continually revamp and train in new processes
High attention to detail
Good communicator and relates well with others
Enjoy working with a high volume of cases within a high-performance culture
Thrives in a team oriented environment working closely with others
Enjoy a diverse, family-type atmosphere with solid benefits and room for learning and growth
Has a desire to be part of a winning team while contributing toward improvements
Desire to learn in a medical insurance/billing atmosphere

Bilingual in spanish a plus
Ability to work a consistent Monday to Friday, 8-5 schedule

Physical Demands and Requirements

Prolonged sitting up to 8 hours a day; stand and walk; talk and hear both in person and by telephone; use hands to finger, handle and feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 15 pounds on occasion. Specific vision abilities required by this job includes viewing multiple computer screens, close vision, distance vision, depth perception, color vision and the ability to adjust focus. Viewing images and operating computer devices constantly.

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