General Manager/Chief of Staff

Chief of Staff
In-Person | Austin, TX (West Lake Hills) | Executive Leadership

The Role ️

As our General Manager / Chief of Staff, you are the heartbeat of our business engine. You aren't just managing "stuff"—you own the entire internal execution of the company. You will serve as the classic "Integrator" to our CEO's vision, translating high-level strategy into daily operational excellence.

This is a unique executive hybrid role. You will directly own and oversee three critical pillars: People, Operations, and Finance. You are an operator first, a strategist second, and an absolute master at managing managers to hit aggressive growth targets.

What You’ll Own & Do

• People & Leadership: Manage, coach, and hold our leadership team accountable. You will have 5 direct reports spanning Talent Development (Ashleigh), Finance/Bookkeeping, Book Production (Qatharina), Author Success (Michael), and Coaching (Brett).
• Operational Excellence: Streamline our workflows, eliminate bottlenecks, and build repeatable, tech-forward systems. You will lead the charge on integrating AI into our daily workflows to drive massive company-wide efficiency.
• Financial Guardianship: Own the health of our P&L. You will oversee our bookkeeping function, manage cash flow, drive revenue retention (including high-level customer saves and A/R collection), and ensure the CEO has crystal-clear financial visibility.
• Austin HQ Culture: Serve as the primary, high-energy leader in our West Lake Hills office, setting the standard for effort, attitude, and accountability for the local team.

The Type of Person Who Thrives Here

• You are an Operator > Strategist: You get your energy from execution, building systems, and making the trains run on time. Ideas are great, but "Getting Stuff Done" (GSD) is your oxygen.
• You Have Managed Managers: This isn't your first rodeo leading people. You know how to develop leaders, manage varied personalities, and drive accountability across different departments.
• You are an AI Champion: You don't just use AI; you love it. You are constantly looking for ways to leverage AI tools to automate manual tasks and scale human output.
• High EQ + Direct Communication: You can deliver tough feedback with empathy. You know how to navigate high-stakes personnel or customer situations with a calm, firm, and fair approach.
• You Love the "Gym or Franchise" Grind: If you have successfully run a multi-unit fitness studio network, a regional territory for a major franchise, or a fast-paced home services branch—you speak our language. You know how to optimize labor, control costs, and drive local performance.

Required Experience ✅

• 3-5+ years of experience as a General Manager, Chief of Staff, VP of Operations, or Multi-Unit Regional Manager (experience in high-growth small business, franchise operations, or multi-location fitness environments like OrangeTheory, F45, Lifetime, or Neighborly brands is highly preferred).
• Proven experience managing managers and cross-functional teams (People, Ops, Finance).
• Deep financial fluency: Experience partnering with bookkeepers, mastering P&L management, and managing cash flow.
• Tech & AI Savviness: Strong working knowledge of modern operations software and a track record of implementing AI/automation tools in business workflows.
• In-Office Driven: You thrive on the energy of a local team and are excited to be on-site at our West Lake Hills office 5 days a week.

What You’ll Get

• Compelling Compensation: $125,000 – $200,000 Base Salary (dependent on experience) + Profit Share.
• Unlimited Books: We practice what we preach—read and publish as much as you want!
• Self-Care Budget: Monthly allowance for massages, house cleaning, and wellness to keep you performing at your peak.
• Impact: The rare chance to build the operational engine that empowers 100,000 authors to change the world.

Ready to Lead?

If you’re a high-level operator who wants to step up as the ultimate #2, partner with an energetic CEO, and run a world-class engine, we want to meet you.

To Apply: Click the button below to submit your resume and a brief note on why you’re the General Manager / Chief of Staff we’ve been looking for.