IT Systems and Microsoft Administrator

Job Description:

About Hai Hospitality: 

Hai Hospitality is a fast-growing multi-concept restaurant company based in Austin Texas. Building upon 23 years of success with the first restaurant opening in 2003, our restaurants include Uchi, Uchiko, Uchiba, and Loro Asian Smokehouse. We currently have restaurants in 7 states (TX, CO, FL, CA, AZ, PA, NC) and are adding ~4 new restaurants per year. This is a great opportunity to join a successful and growing company with a great culture. To learn more about Hai, please visit: https://www.haihospitality.com/

Job Summary: 

We are seeking a highly capable IT Systems & Microsoft Administrator to support and secure our corporate technology environment. This role is responsible for Microsoft 365 and identity administration, corporate device support, cybersecurity controls, access management, ticketing operations, and enterprise system support across the business.

This person will be a key member of the corporate IT team, ensuring that employees have reliable, secure access to the tools and systems they need to operate. While the primary focus is corporate IT and security, experience with system integrations, APIs, and data platforms is a strong plus.

Primary Areas of Responsibility:

• Microsoft & Identity Administration
• Administer Microsoft 365, Entra ID (Azure AD), Exchange, Teams, SharePoint, and Intune.
• Provision, modify, and de-provision user accounts, licenses, groups, and roles.
• Enforce conditional access, MFA, and device compliance policies.
• Manage authentication, SSO, and role-based access for internal and third-party systems.

• Corporate Device & Endpoint Support
• Deploy, configure, and maintain corporate laptops, desktops, and mobile devices.
• Support Windows and macOS endpoints, patching, antivirus, disk encryption, and endpoint security.
• Troubleshoot hardware, OS, and application issues for corporate users.
• Ability to prioritize in a high-speed environment.
• Ability to communicate effectively with all levels of personnel.
• Ability and willingness to explain technical problems and resolutions in non-technical terms when necessary.

• IT Service Desk & Ticket Management
• Manage and resolve incidents, service requests, and access requests via the corporate ticketing system.
• Prioritize issues based on business impact and security risk.
• Maintain documentation, standard operating procedures, and knowledge base articles.

• Cybersecurity & Access Control
• Monitor and respond to security alerts from endpoint, identity, and cloud security platforms.
• Enforce least-privilege access and review system permissions.
• Support incident response, investigations, and remediation.
• Assist with vulnerability management, patching, and security audits.

• Systems & Application Support
• Support business-critical systems including HR, finance, POS, reporting, and operational platforms.
• Manage application access, role mappings, and user onboarding/offboarding.
• Troubleshoot SSO, permissions, and system-to-system access issues.

Key Indicators of Success: 

• 2+ years of IT managerial experience in a fast-growth environment.
• Experience with API & Integration Exposure to include familiarity with REST APIs, webhooks, and system integrations, troubleshooting API authentication (OAuth, tokens, API keys), and ability to work with vendors or developers to support data flows between systems is preferred.
• Experience with Data & SQL to include ability to run basic SQL queries for troubleshooting, reporting, or data validation and supporting BI, reporting, or operational databases is preferred.
• Experience with Cloud & Automation to include Azure, scripting, or automation tools and device management platforms (Intune, MDM, RMM) is preferred.
• Recognized as a positive leader that others want to work for. Leads by example, passionate about technology and information systems.
• Technology leadership experience in restaurants or multi-unit retail preferred.

Soft Skills Key to Success:

• Roll-up-the-sleeves attitude with the ability to adapt, grow and change with the business
• Curious by nature and seeks out new and better solutions to current processes. Ask “why” when necessary
• Team Player (a “we” vs. “me” attitude).
• Humble and kind, yet with a competitive mindset. Wants to win.
• Good communication skills – seek feedback and enjoys continuous improvement environments
• Can manage multiple projects and priorities - above average organizational and time management skills

Salary and Benefits Information:

• Salary starting at 60k+
• Medical, Dental, and Vision Benefits package
• Short term and Long term disability insurance
• One month paid parental leave
• Company matched 401k Savings Plan
• Employee Assistance Program
• Dining Discounts
• 3 weeks PTO with tenure based increase
• Continuing education reimbursement program

Our Arizona and Florida locations participate in E-Verify. For more information below, please follow the links below:

• If you have the right to work, don't let anyone take it away : E-verify.gov
• E-Verify Participation Poster

Hai Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.