Program Policy Summer Intern

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Program Policy Summer Intern 
Job Title: Management Analyst II 
Agency: Health & Human Services Comm 
Department: P&Q AC Office 
Posting Number: 17471 
Closing Date: 06/15/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Range: $2,261.58 - $2,261.58 
Pay Frequency: Monthly
Salary Group: TEXAS-B-21 
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Temporary 
Full Time/Part Time: Part time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations: Austin 
MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X 
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS 
 
 

Brief Job Description:

Join the Texas Health and Human Services Commission (HHSC) and gain hands-on experience supporting public policy and program operations that impact Texans across the state.

Access and Eligibility Services (AES) Program Policy develops and maintains policy for programs that help Texans access food, medical coverage, cash assistance, and other critical services. The Program Policy team works closely with operations, training, technology, and leadership to ensure policies are clear, accurate, and effectively implemented.

The Management Analyst II (Program Policy Intern) offers a unique opportunity to contribute to meaningful projects that improve how policy information is communicated, understood, and applied. In this role, you will work with policy professionals to transform complex policy content into clear, accessible, and user-friendly resources that support staff, leadership, and stakeholders.

This position may assist with creating visual aids, job aids, process maps, policy summaries, presentations, communication materials, and other resources that help make complex information easier to understand and use. They will also have opportunities to research best practices, support special projects, and learn how policy decisions are developed and implemented within a large state agency.

This internship is ideal for individuals who have an interest in public policy, public health, government operations, communications, writing, process improvement, or knowledge management. Successful candidates will be curious, creative, eager to learn, and interested in finding new ways to communicate information effectively.

This is a temporary summer internship intended to provide practical experience and professional development while supporting meaningful work that benefits Texans and the programs that serve them.

What You’ll Learn

As an intern with AES Program Policy, you will gain exposure to:

• Public policy development and implementation.
• Health and human services programs and government operations.
• Professional writing and policy communication.
• Process mapping, visual communication, and knowledge management.
• Project collaboration and stakeholder engagement.
• Research, analysis, and problem-solving techniques.
• Continuous improvement and user-centered design principles.

Essential Job Functions (EJFs):

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Reviews Program Policy and Procedures (P&P) Manual content to identify opportunities to improve clarity, organization, accessibility, and usability.
• Creates user-friendly policy resources, including:
  • Visual aids and process maps,
  • Flowcharts and diagrams,
  • Quick-reference guides and job aids, and
  • Policy summaries and communication materials.

• Translates complex policy and regulatory information into clear, concise, and easy-to-understand formats for a variety of audiences.
• Conducts research on communication and knowledge management best practices and recommends improvements.
• Assists with drafting, editing, formatting, and organizing policy-related documents, presentations, and communications.
• Collaborates with Program Policy staff to ensure materials accurately reflect policy intent.
• Assists with special projects related to policy communication, training, knowledge management, process improvement, and employee engagement.
• Participates in meetings, workgroups, and project discussions and contributes ideas for improving how policy information is shared and understood.
• Supports the development of presentations, briefing materials, and informational resources for agency staff and stakeholders.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Written communication principles and best practices.
• Research methods and information gathering techniques.
• Microsoft Office applications including Word, PowerPoint, Excel, Teams, and Outlook.
• Basic principles of public policy, public health, government operations, communications, or related fields.

Skill in:

• Written and verbal communication.
• Organizing and presenting information in a logical and user-friendly manner.
• Reviewing and editing documents for clarity and accuracy.
• Creating presentations, visual aids, infographics, flowcharts, and other communication materials.
• Conducting research and summarizing findings.
• Working collaboratively with team members and stakeholders.

Ability to:

• Translate complex information into clear and understandable language.
• Learn new subject matter quickly.
• Manage multiple assignments and meet deadlines.
• Think creatively and develop innovative solutions.
• Work independently while seeking guidance when needed.
• Receive and incorporate feedback into work products.
• Communicate effectively with staff at all organizational levels.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Current enrollment in a high school, college, university, graduate program, technical program, or recent graduate status.

Coursework in public policy, public administration, public health, communications, journalism, English, political science, business, operations management, instructional design, graphic design, information science, healthcare administration, or a related field.

Experience creating presentations, visual aids, training materials, written communications, videos, websites, or informational resources.

Experience using Microsoft Office applications.

Prior internship experience with HHSC preferred.

Additional Information:

This is a temporary summer internship position with an anticipated duration of approximately 10–12 weeks.

The internship provides an opportunity to gain practical experience in public policy, government operations, communications, and knowledge management while contributing to projects that support Texans receiving health and human services benefits.

Work schedules will be determined based on business needs and intern availability. Telework opportunities may be available in accordance with agency policy.

Applicants selected for the internship may be required to pass background and other due diligence checks in accordance with HHSC hiring requirements.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.