Doorman Job Description

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

Position Requirements

Excellent verbal communication skills
Strong situational awareness and problem-solving abilities
Takes pride and ownership in the position and property
Ability to respond promptly and courteously to residents’ and guests’ needs
Minimum two years of hospitality, customer service, or front-facing service experience
Outstanding interpersonal skills and a naturally welcoming demeanor
Organized, proactive, productive, and self-motivated with a positive attitude
Neat, polished, and professionally groomed appearance
Ability to think clearly, remain composed, and make quick decisions under pressure

Main Responsibilities

Warmly greet and open doors for residents, guests, and visitors
Provide a seamless arrival and departure experience, offering assistance with bags, packages, umbrellas, and curbside needs
Maintain a strong presence at the front entry and ensure the lobby entrance remains clean, orderly, and welcoming
Monitor front entry activity to support resident safety and building security
Manage vehicle and pedestrian flow at the front drive; assist with rideshare, deliveries, and authorized vendor access
Communicate professionally in person and via radio or phone
Coordinate with the concierge and management team to support building operations
Assist with package handling and deliveries as needed
Provide directions, local information, and general assistance with a polished, guest-focused demeanor
Maintain confidentiality and uphold all building standards
Must be able to work a flexible schedule including nights, weekends, and holidays
Able to work outdoors, in heat and cold weather.

Experience Requirements

Background in hospitality, customer service, luxury retail, or related front-facing roles
Proven experience delivering exceptional guest service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Learn more about this Employer on their Career Site