Description

Teller – Lakeway |Location: 1603 Ranch Rd 620 S, Lakeway, TX 78734 |Schedule: Monday–Friday, 8:00 AM -5:45 PM and rotating Saturdays: 8:45 AM - 12:15 PM | Starting Pay: $41,600 per year | FLSA Status: Nonexempt

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys helping people, has a knack for numbers and technology, and is looking for a role with real purpose, our Teller position could be your next great opportunity. Come grow with us and make a difference every day.

What You'll Do

Member Service & Transactions

Provide accurate, courteous, and prompt service to members in person and by phone
Assist members with account inquiries, balances, and general information
Process deposits, withdrawals, payments, cash advances, and other account transactions
Issue teller checks, cashier checks, and other member-requested items
Balance your cash drawer daily and maintain transaction accuracy

Account Support

Open new accounts for existing members, ensuring full disclosure of products and fees
Close accounts following proper procedures and verification
Monitor for potential check and identity scams to protect members and the credit union

Branch Operations

Support branch management and assist with coin counter transactions
Complete assigned training sessions and stay current on policies and procedures
Maintain professionalism, confidentiality, and compliance with all credit union policies
Provide support at nearby branch locations when business needs require it

Requirements

What You Bring

High school diploma or equivalent required
6+ months of experience in customer service, cash handling, or banking
Strong attention to detail and accuracy in financial transactions
Excellent verbal and written communication skills
Ability to work effectively in a team-oriented, fast-paced environment
Basic proficiency with computers and office software; experience with financial systems a plus
Professional demeanor and a commitment to providing exceptional member service
Willingness to learn and adapt to new systems, procedures, and member needs
Flexibility to work at nearby branches as needed

Preferred Experience

Prior credit union or financial institution experience
Experience with Symitar/Episys or similar financial systems

Why You’ll Love Working Here: We’re more than a credit union — we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
Retirement Plans: 401(k) with company match and a pension plan
Community Engagement: Volunteer opportunities and credit union-sponsored events
A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

Additional Requirements

Good credit standing (verified prior to interview)
Successful background check and drug screening upon offer

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Learn more about this Employer on their Career Site