Front Desk Concierge

Full-Time or Part-Time

Position Overview

A luxury residential high-rise in Austin, Texas is seeking a Front Desk Concierge to deliver a high level of service to residents and guests. This role is responsible for managing the front desk, creating a strong first impression, and ensuring a consistent, professional, and hospitality-driven environment.

Key Responsibilities

Greet all residents and guests promptly, using proper eye contact, posture, and tone
Manage front desk operations, including visitor access, package handling, and resident requests
Maintain awareness of building activity and enforce access control procedures
Provide accurate information, directions, and assistance to residents and guests
Coordinate with property management and other on-site teams as needed
Handle phone calls, emails, and service requests in a timely and professional manner
Maintain a clean, organized, and professional front desk presence at all times
Monitor for any issues or irregularities and report to management as required

Service Standards

Maintain a visible and engaged presence at the front desk
No phone usage or disengagement while on duty
Consistent professional appearance and adherence to uniform standards
Deliver a hospitality-focused experience at all times, not just task execution

Requirements

Prior experience in concierge, front desk, hospitality, or customer service preferred
Strong communication and interpersonal skills
Professional appearance and demeanor
Ability to remain composed and attentive in a fast-paced environment
Reliable, punctual, and detail-oriented
Basic computer skills, including email and property management systems

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to protected status.

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