Microbiology Exception Handling Specialist

Job Functions, Duties, Responsibilities and Position Qualifications:

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Put The "Pro" In Medical Laboratory Professional.

We're not just a workplace. We're a Great Place to Work certified employer!

At Clinical Pathology Laboratories, a division of Sonic Healthcare USA, we cultivate a supportive, science-driven environment that encourages innovation and collaboration. Our mission is to advance the health and well-being of our communities through excellence in clinical laboratory solutions. Quality is in our DNA. Is it in yours?

This full-time opportunity is in the Microbiology Department of Clinical Pathology Laboratories (CPL) in Austin, Texas. We are seeking an administrative team member to work on first shift (9:00 AM – 5:00 PM) and is available to work Sundays.

In This Role, You Will:

• Communicate critical test results directly with clinicians to ensure prompt patient care

• Serve as the primary point of contact for resolving issues related to incorrect orders, improper specimen submissions, and unique client requests

• Prepare and send required documentation and forms to public health agencies for notifiable conditions and the mandated submission of microbial isolates of medical importance

• Work in a fast-paced laboratory environment handling biological and chemical hazards

• Promote safety, compliance, and quality control within the lab

What We’re Looking For:

• Bachelor degree or higher in a biological or medical science

• Excellent interpersonal skills and the ability to communicate clearly and professionally by phone and email

• A willingness to learn about new techniques and technologies, with enthusiasm for continuous professional development

• Proficiency in operating general office equipment, including telephones, fax machines, and computers

Bonus Points If You Have:

• Experience in clinical laboratory processing, problem resolution, or exception handling

• Clinical microbiology training or experience in moderate to high-complexity testing

• Certification by the American Society of Clinical Pathologists (ASCP), or equivalent

What We Offer:

• Comprehensive benefits, including medical, dental, and vision insurance

• A 401(k) plan with company match to support your retirement goals

• Work-life balance, including Paid Time Off and Paid Holidays

• Free lab services for you and your dependents

• Opportunities to grow your career and expand your skills

• Shift differential (additional pay) for working weekends

Additional Details:

This role involves routine access to Protected Health Information (PHI). Employees are required to maintain strict confidentiality and comply with all privacy and security standards. Access to PHI is permitted only when necessary to fulfill job responsibilities.

Who We Are:

Sonic Healthcare USA is an equal-opportunity employer committed to fostering an inclusive workplace. We celebrate diversity and prohibit discrimination or harassment based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, compensation, training, and benefits.

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.