Customer Service Representative

What you’ll accomplish with us

As a Bilingual Customer Service Representative, you’ll be at the core of our mission. Here are the main responsibilities:

• Process cancellations for all products with accuracy and efficiency

• Review cancellation requests for missing information, pending claims, and policy status

• Assist with printing and mailing checks to the appropriate recipients

• Respond to lender requests and maintain the Ford website

• Manage work email to ensure timely communication

• Answer high‑volume calls from dealerships and customers regarding cancellations and service issues

• Resolve customer concerns in a timely and professional manner

• Support additional tasks as requested by the supervisor

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their strong attention to detail

• Stands out for their customer service excellence

• Demonstrates strong analytical and problem‑solving abilities

• Is recognized for their organizational skills and ability to prioritize

• Has 2+ years of customer service experience, preferably in insurance, financial services, automotive, or related fields

• Is fluent in Spanish, both written and verbal

• Is located in Austin, TX and able to come into the office twice per month

Additional capabilities that support success:

• Strong computer and MS Office skills, with the ability to learn new systems quickly

• Knowledge of company products or the ability to learn them quickly

• Ability to perform under pressure and manage multiple tasks

• Strong written and verbal communication skills

• Ability to work independently and as part of a team

• A positive, learning‑oriented attitude

• Ability to adapt well to procedural and organizational changes

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces

• Competitive benefits: Flexible Health, Dental, and Vision insurance, 401(k) + company match, PTO plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply — your place might be with us, and we want to get to know you.