Senior Technical Writer - Austin, TX

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here.  TrendMicro.com

Position Summary:

We are seeking a Senior Technical Writer who can create exceptional documentation and UX copy for our cybersecurity products, serving enterprise customers worldwide. You will be part of a global User Experience team, working with cross-functional teams including Product Managers, Developers, UX Designers, and Engineering to deliver clear, accurate, and user-centered content—from comprehensive documentation to the microcopy that guides users through our products.

A passion for leveraging modern tools and AI-assisted workflows, combined with strong technical aptitude and excellent writing skills, will be essential to your success in this role. You will play a key part in our evolving content strategy, helping us scale content creation while maintaining quality and consistency across both documentation and in-product experiences.

Content Creation & Strategy:

• Create and maintain high-quality technical documentation including user guides, API documentation, integration guides, and best practice content

• Write and refine UX copy, including UI strings, error messages, tooltips, onboarding flows, and other in-product microcopy

• Collaborate with Product Management and Engineering to understand features and translate complex technical concepts into clear, accessible content

• Partner with UX Designers to craft interface text that enhances usability and aligns with our product voice

• Develop content that serves diverse enterprise audiences in the field of cybersecurity, ranging from IT administrators and CISOs to SOC team analysts and threat hunters

• Contribute to content strategy and information architecture decisions across documentation and product interfaces

AI-Augmented Workflows:

• Leverage AI-assisted writing tools to increase productivity and content quality

• Experiment with and adopt emerging AI technologies for documentation and UX writing workflows

• Help establish best practices for AI-augmented content creation within the team

• Balance AI assistance with human expertise to maintain quality and accuracy

Cross-Functional Collaboration:

• Partner closely with UX Designers in Figma to review, write, and iterate on UI strings and microcopy

• Collaborate with Product, Engineering, and Support teams to gather information and validate technical accuracy

• Participate in design reviews and provide content design input early in the product development process

• Build consensus across teams to solve documentation and UX content challenges

• Communicate effectively with stakeholders at all levels

Process & Tools:

• Work within modern docs-as-code workflows using version control (Git/GitHub)

• Use Figma to collaborate with UX Designers and update UI strings directly in design files

• Contribute to documentation standards, UX writing guidelines, and team processes

• Embrace new tools and technologies with an open, experimental mindset

Quality & Consistency:

• Ensure documentation and UX copy meet quality standards and follow established style guidelines

• Review and edit content created by other team members or contributors

• Identify opportunities to improve documentation structure, findability, and user experience

• Advocate for clarity and consistency in product language across all touchpoints

• Maintain documentation accuracy through regular reviews and updates

Required Qualifications:

Writing & Communication:

• Exceptional writing ability—clear, concise, and precise technical writing skills with ability to make complex topics accessible

• Strong UX writing sensibility—understanding of how microcopy impacts user experience and product usability

• Excellent verbal and written communication skills in English

• Strong ability to structure information logically and create effective user flows

• Experience writing for technical audiences (developers, IT administrators, security professionals)

Technical Aptitude:

• High tech savviness—comfortable with computers and technology at a fundamental level; natural troubleshooter who understands systems thinking

• Ability to quickly learn complex technical products and features

• Experience working with technical teams and understanding technical concepts

• Comfortable working in command-line environments and with developer tools

AI & Modern Workflows:

• Genuine enthusiasm for AI-assisted workflows—experience using AI tools (ChatGPT, Claude, Copilot, etc.) for writing and research

• Open-minded approach to emerging technologies and willingness to experiment

• Sees AI as a force multiplier for expertise, not a replacement for human judgment

• Adaptable to rapidly evolving tools and processes

Preferred Qualifications:

Experience:

• 3+ years of technical writing experience, preferably in software or SaaS environments

• Experience with UX writing or content design, including crafting UI strings and microcopy

• Experience with agile development processes

• Proven ability to manage multiple projects and prioritize effectively

• Track record of delivering high-quality content on schedule

Technical Skills:

• Experience with docs-as-code workflows (Git, GitHub, Markdown, static site generators)

• Proficiency with Figma for reviewing designs and updating UI text

• Familiarity with markup languages (Markdown, DITA, HTML, or similar)

• Any coding or scripting experience (Python, JavaScript, bash, etc.)

• Experience with API documentation and developer-focused content

Domain Knowledge:

• Working knowledge of cybersecurity concepts (or demonstrated ability to learn quickly)

• Experience in enterprise software, cloud platforms, or security products

• Understanding of IT infrastructure and system administration concepts

Tools & Platforms:

• Experience with modern documentation platforms (Docusaurus, Hugo, MkDocs, etc.)

• Hands-on experience with Figma for content design collaboration

• Experience with Jira, Confluence, or similar project management tools

What We're Looking For:

• Curiosity and continuous learning—eager to explore new tools, technologies, and approaches

• Systems thinker—understands how pieces fit together and thinks beyond individual tasks

• Collaborative mindset—works well in cross-functional teams and builds strong relationships

• Ownership mentality—takes initiative and drives projects to completion

• Adaptability—comfortable with change and ambiguity in a fast-paced environment

Our Documentation Philosophy:

We're evolving our content approach to leverage AI-augmented workflows while maintaining the human expertise that ensures quality and accuracy. We're looking for someone who:

• Sees AI as an enabler, not a threat

• Is excited about experimenting with new tools and workflows

• Values both efficiency and quality

• Thinks strategically about content, not just tactically about tasks

• Understands that great product experiences depend on great writing—both in documentation and in the product itself

• Wants to be part of shaping the future of technical communication and content design

Education:

• Bachelor's degree in English, Technical Communication, Computer Science, or related field (or equivalent practical experience)

• Relevant certifications or training in technical writing, content strategy, UX writing, or related areas (preferred but not required)

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance

• Life insurance

• Short & Long Term Disability

• Pre-partum, maternity, parental and medical leave

• Mental Health Wellness Program

• Adoption Assistance

• Wellness Incentive

• Pet Insurance

• 401(k) with company match

• Paid Time Off

• 14 Annual Holidays

• Tuition Assistance

• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

To Apply:

• Please submit your resume highlighting relevant technical writing and content design experience

• Cover letter explaining your interest in AI-augmented documentation and UX writing workflows

• Portfolio or writing samples demonstrating technical writing and/or UX copy ability (links or PDFs)

In your cover letter, please address:

• Your experience with AI-assisted writing tools

• An example of a complex technical concept you've documented

• Any experience crafting UX copy or collaborating with design teams

• Why you're excited about this role and our approach to content

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