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Position Overview
The AI Implementation Coach helps client teams identify, adopt, and embed practical AI tools into their day-to-day marketing and sales workflows, coaching clients directly through selection, rollout, and change management.
Key Responsibilities
- Assess client workflows to identify high-value opportunities for AI tool adoption (content, CRM, reporting, customer service, etc.).
- Recommend, configure, and pilot AI tools appropriate to client size, budget, and technical maturity.
- Coach client teams through adoption — training sessions, documentation, and troubleshooting — until tools are self-sustaining.
- Stay current on the fast-moving AI tool landscape relevant to marketing and revenue operations.
- Build repeatable playbooks and training materials the firm can reuse across the client portfolio.
Required Qualifications
- 2+ years applying AI tools in a business or marketing context (not required to be an engineer or data scientist).
- Strong working knowledge of current generative AI and automation tools (e.g., ChatGPT/Claude, Zapier/Make, AI-native CRM features).
- Proven ability to teach and drive adoption of new tools with non-technical teams.
Preferred Qualifications
- Change-management or training/facilitation background.
- Experience building simple automations or integrations.
- Consulting or agency experience across multiple client industries.
What We Look For in Every Client-Facing Expert
- Think Bigger Mindset — approaches every client problem by asking 'what would 10x better look like?' rather than settling for marginal fixes.
- Service-Minded — treats every client interaction as a chance to build trust; follows through without being chased.
- Clear Communicator — translates technical or strategic detail into language a business owner can act on, in writing and live sessions.
- Coach, Not Just Doer — comfortable teaching a client to run a process, not only running it for them.
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