Outbound Supervisor

The Outbound Supervisor oversees all outbound shipping operations, ensuring timely, accurate, and cost-effective shipment of goods. This role is responsible for supervising outbound associates, maintaining shipping schedules, and coordinating with internal departments to meet customer delivery expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise daily outbound shipping operations to ensure orders are picked, packed, and shipped accurately and on time.
• Monitor workflow, assign tasks, and ensure proper staffing levels for outbound shifts.
• Promote and ensure compliance with company policies, safety procedures, and shipping standards.
• Collaborate with Inventory, Transportation, and Customer Service teams to coordinate timely deliveries.
• Troubleshoot order issues, shipping errors, or delays, and implement corrective actions.
• Train, mentor, and coach outbound associates; conduct performance evaluations.
• Ensure proper use and maintenance of equipment, including pallet jacks, forklifts, and scanners.
• Monitor KPIs related to accuracy, on-time shipping, labor productivity, and quality control.
• Maintain documentation for shipments, including BOLs, manifests, and tracking records.
• Identify opportunities for continuous improvement in outbound operations.

QUALIFICATIONS:

• Associate or bachelor’s degree in a related field preferred.
• 3+ years of experience in warehouse or distribution center operations.
• 1+ year in a leadership or supervisory role preferred.
• Familiarity with WMS (Warehouse Management Systems), scanning equipment, and shipping software.
• Strong organizational and communication skills – attention to details.
• Ability to manage multiple priorities in a fast-paced environment.
• Forklift certification (or ability to become certified).
• Ability to lift to 50 lbs. and stand/walk for extended periods.
• Excellent analytical skills
• Must have excellent people management and time management skills and abilities

Benefits

KSI Auto Parts offers a competitive benefits package, including PTO, paid holidays, health, dental, and vision insurance, a 401(k) with company match, employer-paid life insurance up to $50,000, and supplemental insurance options. We also provide a $500 employer HSA contribution for those employees enrolled in an HSA-eligible plan. In addition, we offer a $500 employee referral bonus, and access to employee discounts through our healthcare and payroll partners.