Registration Specialist – Primary Care (Onsite)

Location: IU Health West Hospital – Primary Care
Schedule: Monday–Friday, 8‑hour shift
• Must be flexible to start between 6:30 AM and 8:30 AM
• Onsite position

Position Overview

The Registration Specialist supports primary care operations by providing exceptional customer service and facilitating patient flow from arrival through departure. This role ensures accurate patient registration, scheduling, insurance verification, and communication while working closely with patients, providers, nursing staff, MAs, and clinic leadership.

Key Responsibilities

Greet and assist patients with check‑in and check‑out

Schedule appointments and manage clinic workflows

Work insurance and demographic queues to ensure accurate records

Answer incoming calls and route patients and visitors appropriately

Collect and validate patient demographic and insurance information

Explain department policies, charges, and payment expectations

Enter information accurately to support reimbursement and clinical outcomes

Communicate effectively with patients, providers, nursing teams, MAs, and managers

Support primary care clinic operations with professionalism and efficiency

Requires the ability to take initiative and meet objectives

Requires effective written and verbal communication skills.

Training & Onboarding

IU Health–mandated computer‑based training

Position‑specific training

Hands‑on, precepted training

Skill check‑offs

Regular touchpoints with preceptor and manager

Benchmarks for Success

3 Months: Fully trained

6 Months: Proficient in all role responsibilities

12 Months: Able to train and support new team members

Skills for Success

Strong customer service and phone etiquette

Comfortable working with technology and multiple systems

Effective communication and interpersonal skills

Personable, efficient, and team‑oriented

Ability to de‑escalate situations professionally

Willingness to learn and support team needs

Qualifications

High School Diploma or GED required

Prior experience in a healthcare setting preferred

Ability to learn and retain medical coding concepts (ICD‑10, CPT preferred)

Ability to interpret insurance information

Knowledge of medical terminology and clinical practices preferred

Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Learn more about this Employer on their Career Site

Specialist-Registration I