Team Lead-Guest Relations

Schedule:  Full-Time Day Shift

Work Location: West Hospital

Department Supported: Patient Experience

Primary Responsibilities:  

Provides functional guidance to staff and performs duties of the major work functions. Key job duties and responsibilities include providing basic personnel management and supervision to Guest Relations team, scheduling, providing exceptional service to guests, and providing consultation services related to guest relations to other hospital personnel, upon request. Success is accomplished by providing exceptional service contributing to continuous improvement of patient experience scores.

Requirements: 

• High School Diploma/GED required.
• 5-7 years experience required.
• Experience in guest relations, customer service, and/or patient care required.

Preferred: 

• Associates degree preferred.
• Experience in leadership preferred.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.