Job Summary:

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

We are looking for a talented Service Administrator to join our Distribution business in (Avondale, AZ).

In this role, you will make an impact in the following ways:

Serve as the first point of contact for customers by phone and in person, building strong customer relationships.
Assess customer needs, gather relevant information, and create accurate work orders in service management systems.
Provide timely updates to customers regarding the status of their service requests.
Coordinate with technicians to ensure efficient communication and seamless service delivery.
Document customer, equipment, and service information accurately for historical tracking and payment processing.
Utilize electronic service tools and business systems to support diagnostics, service documentation, and workflow management.
Assist with warranty administration by verifying repair eligibility, preparing documentation, and processing claims.
Escalate technical issues appropriately while maintaining complete troubleshooting records.
Adhere to Cummins Health, Safety & Environmental policies and maintain a customer-focused service environment.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

Learn more about this Employer on their Career Site