Key Account Manager

Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.

The opportunity

We’re seeking an experienced Key Account Manager to manage the national customer relationships and drive strategic alignment between customer strategy and GWA’s objectives. This pivotal role has significant influence over customer engagement and strategic direction. You will be instrumental in shaping GWA’s market presence and ensuring collaborative success with key partners.

What you will do

You will develop and execute strategic joint business plans that deliver sustainable revenue, margin and market share growth while strengthening relationships with strategic key customers. You will be accountable for the delivery of the annual budget, accurate forecasting and demand planning. You will be required to drive customer development through strategic account plans, partnership growth, and have the ability to negotiate effective trading and pricing agreements.

You will lead category reviews, ensure adherence to trading terms, and partner with Marketing to launch products successfully. Regular reporting on sales to budget, market conditions and competitor activity, risk management, and strong internal collaboration across Sales segments are core to success.

What you will bring

We are looking for a charismatic, inquisitive and driven leader who thrives in fast‑paced settings and consistently delivers high‑impact results. You will be:

• Relationship‑focused, building trust and rapport with diverse stakeholders.

• Strategic and innovative, turning ideas into actionable opportunities.

• Resilient under pressure, comfortable with tight deadlines and high‑stakes environments.

• A compelling communicator, able to present to customers, SLT and ELT with influence.

• Self‑motivated and proactive, taking ownership and driving initiatives forward.

You will also have:

• Minimum 10 years’ experience in account management, sales or related fields, with proven success in stakeholder engagement and relationship building.

• Experience leading and managing national customer accounts, including procurement and category managers.

• Strength in translating customer‑facing presentations into executive‑level narratives for SLT and ELT.

• Strong analytical capability, negotiation skill, financial and commercial acumen, and outstanding presentation skills.

How we work

We are guided by our Cultural Pillars: We Are One Team, We are Customer Focused, and We Care for Each Other. We embed a learning culture and support your development through iLearn. Our Safety commitments include active cooperation with WHS requirements, regular risk assessments, and timely reporting of hazards, near misses and incidents through MyOSH.

Why join GWA

• Meaningful purpose, real impact on everyday water experiences.

• Iconic brands, collaborative partners and national scope.

• Autonomy to shape category strategy and commercial outcomes.

• A team that values care, customer focus and one‑team behaviours.

Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.