POSITION SUMMARY: The Operational Safety Training Lead is responsible for delivering and managing all operational and safety training programs for their assigned shift. This role is accountable for creating, standardizing, and maintaining Standard Operating Procedures and Job Safety Analysis, ensuring regulatory and AE compliance, developing trainer capability, and improving execution consistency across operations. This position plays a critical role in elevating safety, training effectiveness, and workforce readiness.
ROLE & RESPONSIBILITIES:
● Lead New Hire Orientation for AE associates on assigned shift.
● Create, standardize, update, and maintain all Standard Operating Procedures (SOPs) and Job Safety Analyses (JSAs) in partnership with Operations.
● Conduct ongoing training needs assessments to identify gaps and opportunities.
● Deliver operational and safety training with accuracy and consistency.
● Maintain and manage a tracking system for all training records.
● Perform follow-ups with trainers and trainees to verify understanding and execution.
● Ensure all training materials and documentation meet AE and regulatory requirements.
● Support the site’s cross-training program for the assigned shift.
● Deliver annual and ongoing compliance and refresher training.
● Conduct performance observations and provide timely coaching and feedback.
● Gather feedback through interviews and surveys to evaluate training effectiveness.
● Support root cause analysis and corrective action planning for training-related errors.
● Support site change management initiatives.
● Develop and distribute visual training aids.
● Monitor compliance with required re-training programs.
QUALIFICATIONS:
● Bilingual: English & Spanish Required
● Strong interpersonal, communication, and professional writing skills.
● Prior experience in training, facilitation, or operations.
● High proficiency with Google Workspace and ability to learn and utilize other digital tools.
● Ability to work with urgency, precision, and accountability in a deadline-driven environment.
Get to Know AEO
American Eagle Outfitters, Inc. (NYSE: AEO) is a leading global specialty retailer with a portfolio of beloved apparel brands including American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder and Unsubscribed.
Rooted in optimism, inclusivity and authenticity, AEO’s brands empower every customer to celebrate their unique personal style by offering casual, comfortable, timeless outfitting and high-quality products that are made to last. In addition to a robust e-commerce business, we operate stores in the United States, Canada and Mexico, with merchandise available in more than 30 countries through a global network of license partners.
At AEO, we believe in the power of our people and our brands. Our Better Together culture creates a mutual desire to succeed–inspiring our community to excel, while driving future growth for the business and associates. Through experience, exposure and education we empower associates to build their unique career journey.
Inclusion, Diversity, Equity and Access at AEO
We remain committed to building an inclusive culture that is welcoming and fosters a sense of belonging for everyone. Please see more about our initiatives here.
AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.
Applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.
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